Resolved after 2 hours 54 minutes, affecting Core NetVault Network and Core NetVault Network (Core NetVault Network — Network - NetVault Data Center 1) and 1 more, on October 28, 2025.
All systems are back online, and teams are performing a root cause analysis with the data centre vendor to determine if any future steps should be taken to prevent re-occurance.
Affected components
Update timeline
- investigating Oct 28, 2025, 09:57 PM UTC
NetVault is currently experiencing a service disruption affecting systems hosted in NetVault DC1. Our engineering teams have been notified and are actively investigating the issue to determine the root cause and implement corrective actions. Further updates will be provided as soon as additional information becomes available. We apologize for any inconvenience this may cause and appreciate your patience while we work to restore normal operations.
- identified Oct 28, 2025, 10:22 PM UTC
The issue has been identified as a power related issue at the NetVault DC1 Data Centre. Engineers are en-route to determine the root cause of the issue
- monitoring Oct 28, 2025, 11:16 PM UTC
Power issue has been resolved within the rack in question, engineers are working on restoring services.
- resolved Oct 29, 2025, 12:52 AM UTC
All systems are back online, and teams are performing a root cause analysis with the data centre vendor to determine if any future steps should be taken to prevent re-occurance.
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