Resolved after 11 hours 21 minutes, affecting Voice Network and Voice Network (Voice Network — Hosted vPBX) and 1 more, on September 16, 2025.
All voice services remained stable overnight, and engineers have restored traffic to their primary paths. If any clients or channel partners are still experiencing issues, please contact the NetVault service desk for further assistance.
Affected components
Update timeline
- investigating Sep 16, 2025, 08:28 AM UTC
NetVault Engineers have been alerted to a service disruption within one of our Voice Carrier upstreams. Engineers are investigating the issue as a priority, and will report in once the investigation is complete.
- identified Sep 16, 2025, 08:39 AM UTC
Engineers have identified an issue with one of our voice carriers, and are in the process of routing around the issue identified (where possible).
- identified Sep 16, 2025, 08:45 AM UTC
Engineers have sucessfully routed outbound calls through alternate, redundant carriers, and are waiting an update from the affected carrier relating to inbound calls.
- monitoring Sep 16, 2025, 09:02 AM UTC
Services have restored from the affected voice carrier, and all inbound and outbound services appear to be functional again. Engineers will keep monitoring the situation to confirm stability, before migrating call flowback to their original paths
- resolved Sep 16, 2025, 07:49 PM UTC
All voice services remained stable overnight, and engineers have restored traffic to their primary paths. If any clients or channel partners are still experiencing issues, please contact the NetVault service desk for further assistance.
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