NetVault Network incident

Partial Service Disruption - NetVault Telephony Services

Major Resolved View vendor source →

NetVault Network experienced a major incident on April 26, 2026 affecting Voice Network and Voice Network (Hosted vPBX) and 1 more component, lasting 9h 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2026, 09:12 PM UTC
Resolved
Apr 27, 2026, 07:00 AM UTC
Duration
9h 48m
Detected by Pingoru
Apr 26, 2026, 09:12 PM UTC

Affected components

Voice NetworkVoice Network (Hosted vPBX)Voice Network (SIP Trunking)Voice Network (Hosted 3CX)Hosted Services (Microsoft Teams Phone System Direct Routing)

Update timeline

  1. investigating Apr 26, 2026, 09:12 PM UTC

    We are aware of an issue currently affecting NetVault phone services. Our engineering team has been alerted and is actively investigating the cause. We apologise for any inconvenience this may cause and will provide further updates as more information becomes available. Customers requiring urgent assistance are encouraged to reach out via email to NetVault Support at [email protected] while we work to resolve this.

  2. investigating Apr 26, 2026, 09:12 PM UTC

    We are aware of an issue currently affecting NetVault phone services. Our engineering team has been alerted and is actively investigating the cause. We apologise for any inconvenience this may cause and will provide further updates as more information becomes available. Customers requiring urgent assistance are encouraged to reach out via email to NetVault Support at [email protected] while we work to resolve this. Back to current status Status History Report Issue Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates in Microsoft Teams Enter your Microsoft Teams webhook. View Instructions Email address for managing subscription Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close

  3. identified Apr 26, 2026, 09:38 PM UTC

    Our engineers have identified the root cause of the current phone services disruption. The issue has been traced to a one of our upstream telephony carriers affecting inbound call routing. We are actively working with the affected upstream telephony carrier to restore full service as quickly as possible. NetVault engineers are routing around the affected upstream carrier where possible. Estimated Time to Restore: No ETR at this time. We understand the impact this may have and sincerely appreciate your patience. Further updates will be posted here as we make progress. In the meantime, if you require assistance please contact NetVault Support via email: 📧 Email: [email protected]

  4. identified Apr 26, 2026, 09:38 PM UTC

    Our engineers have identified the root cause of the current phone services disruption. The issue has been traced to a one of our upstream telephony carriers affecting inbound call routing. We are actively working with the affected upstream telephony carrier to restore full service as quickly as possible. NetVault engineers are routing around the affected upstream carrier where possible. Estimated Time to Restore: No ETR at this time. We understand the impact this may have and sincerely appreciate your patience. Further updates will be posted here as we make progress. In the meantime, if you require assistance please contact NetVault Support via email: 📧 Email: [email protected] April 27, 2026 07:12 AEST

  5. monitoring Apr 26, 2026, 11:18 PM UTC

    We are pleased to advise that the inbound call routing issue affecting NetVault phone services has been resolved. Our upstream telephony carriers have successfully restored full service and phones are now operating normally. We sincerely apologise for any inconvenience caused during this time and thank you for your patience. If you are still experiencing any issues, please don't hesitate to contact NetVault Support: 📞 Call: 1300 513 262 (Option 2) 📧 Email: [email protected]

  6. monitoring Apr 26, 2026, 11:18 PM UTC

    We are pleased to advise that the inbound call routing issue affecting NetVault phone services has been resolved. Our upstream telephony carriers have successfully restored full service and phones are now operating normally. We sincerely apologise for any inconvenience caused during this time and thank you for your patience. If you are still experiencing any issues, please don't hesitate to contact NetVault Support: 📞 Call: 1300 513 262 (Option 2) 📧 Email: [email protected] April 27, 2026 07:38 AEST

  7. resolved Apr 27, 2026, 07:00 AM UTC

    This incident has been resolved and we are satisfied that phone services are operating as expected. This incident is now closed. April 27, 2026 09:18 AEST