Partial Service Disruption - NetVault Telephony Services

Update timeline

1. investigating Apr 26, 2026, 09:12 PM UTC

   We are aware of an issue currently affecting NetVault phone services. Our engineering team has been alerted and is actively investigating the cause. We apologise for any inconvenience this may cause and will provide further updates as more information becomes available. Customers requiring urgent assistance are encouraged to reach out via email to NetVault Support at [email protected] while we work to resolve this.

2. identified Apr 26, 2026, 09:38 PM UTC

   Our engineers have identified the root cause of the current phone services disruption. The issue has been traced to a one of our upstream telephony carriers affecting inbound call routing. We are actively working with the affected upstream telephony carrier to restore full service as quickly as possible. NetVault engineers are routing around the affected upstream carrier where possible. Estimated Time to Restore: No ETR at this time. We understand the impact this may have and sincerely appreciate your patience. Further updates will be posted here as we make progress. In the meantime, if you require assistance please contact NetVault Support via email: 📧 Email: [email protected]

3. monitoring Apr 26, 2026, 11:18 PM UTC

   We are pleased to advise that the inbound call routing issue affecting NetVault phone services has been resolved. Our upstream telephony carriers have successfully restored full service and phones are now operating normally. We sincerely apologise for any inconvenience caused during this time and thank you for your patience. If you are still experiencing any issues, please don't hesitate to contact NetVault Support: 📞 Call: 1300 513 262 (Option 2) 📧 Email: [email protected]