NetSuite incident

NetSuite Payroll Service | all US data centers

Critical Resolved View vendor source →

NetSuite experienced a critical incident on May 1, 2026 affecting US Ashburn 1 and US Ashburn 2 and 1 more component, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2026, 08:24 PM UTC
Resolved
May 01, 2026, 09:17 PM UTC
Duration
53m
Detected by Pingoru
May 01, 2026, 08:24 PM UTC

Affected components

US Ashburn 1US Ashburn 2US Ashburn 3US Ashburn 4US Ashburn 5US Phoenix 1US Phoenix 2US Phoenix 3US Phoenix 4US Phoenix 5

Update timeline

  1. investigating May 01, 2026, 08:24 PM UTC

    We're investigating an issue affecting the NetSuite Payroll service in all US data centers. Further details will be provided shortly. Customer Impact: The current scope and nature of the event are unknown at this time.

  2. investigating May 01, 2026, 08:56 PM UTC

    We're investigating an issue affecting NetSuite Payroll service in all US data centers. Customer Impact: Customers may experience a degradation of service when using NetSuite Payroll service.

  3. resolved May 01, 2026, 09:17 PM UTC

    We have resolved the issue affecting NetSuite Payroll Service in all US data centers. Customer Impact: Customers may have experienced a degradation of service when using NetSuite Payroll Service. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-05-01T20:13:05.691000+00:00 End Time: 2026-05-01T21:16:53.651000+00:00