NetSuite incident

NetSuite Payroll Service | all US data centers

Critical Resolved View vendor source →
Started
May 01, 2026, 08:24 PM UTC
Resolved
May 01, 2026, 09:17 PM UTC
Duration
53m
Detected by Pingoru
May 01, 2026, 08:24 PM UTC

Affected components

US Ashburn 1US Ashburn 2US Ashburn 3US Ashburn 4US Ashburn 5US Phoenix 1US Phoenix 2US Phoenix 3US Phoenix 4US Phoenix 5US San Jose 1US San Jose 2US Ashburn 6US Phoenix 6US Ashburn 7US Phoenix 7US Ashburn 8US Phoenix 8US Chicago 1US Chicago 2US Chicago 3US Chicago 4

Update timeline

  1. investigating May 01, 2026, 08:24 PM UTC

    We're investigating an issue affecting the NetSuite Payroll service in all US data centers. Further details will be provided shortly. Customer Impact: The current scope and nature of the event are unknown at this time.

  2. investigating May 01, 2026, 08:56 PM UTC

    We're investigating an issue affecting NetSuite Payroll service in all US data centers. Customer Impact: Customers may experience a degradation of service when using NetSuite Payroll service.

  3. resolved May 01, 2026, 09:17 PM UTC

    We have resolved the issue affecting NetSuite Payroll Service in all US data centers. Customer Impact: Customers may have experienced a degradation of service when using NetSuite Payroll Service. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-05-01T20:13:05.691000+00:00 End Time: 2026-05-01T21:16:53.651000+00:00

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