NetSuite experienced a major incident on August 17, 2026 affecting US Ashburn 1 and US Ashburn 1 and 1 more component, lasting 4h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 17, 2026, 11:45 PM UTC
We're investigating an issue affecting the NetSuite Application UI in US Ashburn. Further details will be provided shortly. Customer Impact: Customers may experience a degradation of service when using Application UI including Login.
- identified Aug 18, 2026, 12:17 AM UTC
We have identified the issue affecting NetSuite Service in US Ashburn. Customer Impact: Customers may experience a degradation of service when using NetSuite Service.
- identified Aug 18, 2026, 12:42 AM UTC
We have identified the issue affecting NetSuite Service in US Ashburn and a fix is being prepared. Customer Impact: Customers may experience a degradation of service when using NetSuite Service.
- identified Aug 18, 2026, 01:06 AM UTC
We have identified the issue affecting NetSuite Service in US Ashburn and we are working to restore all services. Customer Impact: Customers may experience a degradation of service when using NetSuite Service.
- identified Aug 18, 2026, 01:43 AM UTC
We have identified the issue affecting NetSuite Service in US Ashburn and are continuing to work on the fix. Customer Impact: Customers may experience a degradation of service when using NetSuite Service.
- identified Aug 18, 2026, 02:11 AM UTC
We have identified the issue affecting NetSuite Service in US Ashburn and we are continuing to apply the fix. Customer Impact: Customers may experience a degradation of service when using NetSuite Service.
- identified Aug 18, 2026, 02:46 AM UTC
We have identified the issue affecting NetSuite Service in US Ashburn and we are continuing the work to restore services. Customer Impact: Customers may experience a degradation of service when using NetSuite Service.
- monitoring Aug 18, 2026, 03:19 AM UTC
We are applying a fix to mitigate the issue affecting NetSuite Service in US Ashburn. Customer Impact: Customers may experience a degradation of service when using NetSuite Service.
- monitoring Aug 18, 2026, 03:59 AM UTC
We are continuing to apply a fix to alleviate the issue affecting NetSuite Service in US Ashburn. Customer Impact: Customers may experience a degradation of service when using NetSuite Service.
- resolved Aug 18, 2026, 04:15 AM UTC
We have resolved the issue affecting NetSuite Service in US Ashburn. Customer Impact: Customers may have experienced a degradation of service when using NetSuite Service. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-08-17T23:35:10.610000+00:00 End Time: 2026-08-18T04:14:27.560000+00:00