NetSuite experienced a major incident on October 21, 2026 affecting US San Jose 1 and US San Jose 2 and 1 more component, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2026, 09:55 AM UTC
We're investigating an issue affecting the NetSuite Email in Multiple Regions. Further details will be provided shortly. Customer Impact: The current scope and nature of the event are unknown at this time.
- identified Oct 21, 2026, 09:59 AM UTC
We have identified the issue affecting NetSuite Email in Multiple Regions. Customer Impact: Customers may experience a degradation of service when using NetSuite Email.
- monitoring Oct 21, 2026, 10:45 AM UTC
We are applying a fix to mitigate the issue affecting NetSuite Email in Multiple Regions. Customer Impact: Customers may experience a degradation of service when using NetSuite Email.
- resolved Oct 21, 2026, 10:57 AM UTC
We have resolved the issue affecting NetSuite Email in Multiple Regions. Customer Impact: Customers may have experienced a degradation of service when using NetSuite Email. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-10-21T09:53:10.823000+00:00 End Time: 2026-10-21T10:56:11.792000+00:00