NetSuite incident

NetSuite Asynchronous Services | All Regions

Major Resolved View vendor source →

NetSuite experienced a major incident on August 25, 2026 affecting US Ashburn 1 and US Ashburn 2 and 1 more component, lasting 6h 18m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2026, 06:57 PM UTC
Resolved
Aug 26, 2026, 01:16 AM UTC
Duration
6h 18m
Detected by Pingoru
Aug 25, 2026, 06:57 PM UTC

Affected components

US Ashburn 1US Ashburn 2US Ashburn 3US Ashburn 4US Ashburn 5US Phoenix 1US Phoenix 2US Phoenix 3US Phoenix 4US Phoenix 5

Update timeline

  1. identified Aug 25, 2026, 06:57 PM UTC

    We have identified the issue affecting NetSuite Asynchronous Services in all regions. Engineering teams are currently in the process of providing a fix. Customer Impact: Customers may experience a degradation of service when using NetSuite Asynchronous Services.

  2. identified Aug 25, 2026, 11:04 PM UTC

    We have identified the issue affecting NetSuite Asynchronous Services in all regions and a fix is being prepared. Customer Impact: Customers may experience a degradation of service when using NetSuite Asynchronous Services.

  3. identified Aug 26, 2026, 12:14 AM UTC

    We have identified the issue affecting NetSuite Asynchronous Services in all regions and a fix is being prepared. Customer Impact: Customers may experience a degradation of service when using NetSuite Asynchronous Services including scheduler, scheduled tasks and work queue.

  4. monitoring Aug 26, 2026, 01:00 AM UTC

    We are applying a fix to mitigate the issue affecting NetSuite Asynchronous Services in all regions. Customer Impact: Customers may experience a degradation of service when using NetSuite Asynchronous Services including scheduler, scheduled tasks and work queue.

  5. monitoring Aug 26, 2026, 01:02 AM UTC

    We are applying a fix to alleviate the issue affecting NetSuite Asynchronous Services in all regions. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress. Customer Impact: Customers may experience a degradation of service when using NetSuite Asynchronous Services including scheduler, scheduled tasks and work queue.

  6. resolved Aug 26, 2026, 01:16 AM UTC

    We have resolved the issue affecting NetSuite Asynchronous Services in all regions. Customer Impact: Customers may have experienced a degradation of service when using NetSuite Asynchronous Services including scheduler, scheduled tasks and work queue. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-08-25T18:54:53.417000+00:00 End Time: 2026-08-26T01:14:00.451000+00:00