Resolved after 6 hours 52 minutes, affecting SJC2 — San Jose, United States, on October 24, 2025.
The issue has been mitigated, we are continuing to monitor the results.
Affected components
Update timeline
- investigating Oct 24, 2025, 05:35 PM UTC
We are currently investigating this issue.
- resolved Oct 24, 2025, 05:35 PM UTC
We are investigating a service impacting incident at the SJC2 datacenter(s) for the following service(s) Management Console WebUI. Full details can be found on the support portal.
- resolved Oct 24, 2025, 05:53 PM UTC
Netskope has identified the potential root cause and is implementing a mitigation strategy
- resolved Oct 24, 2025, 06:08 PM UTC
Netskope has implemented the first mitigation strategy which resulted in some success, however, slowness is still being observed inconsistently. The investigation continues at this time.
- resolved Oct 24, 2025, 06:44 PM UTC
Netskope continues to investigate at this time.
- resolved Oct 24, 2025, 07:20 PM UTC
Netskope is actively investigating the root cause of the inconsistent WebUI performance that is still being observed.
- resolved Oct 24, 2025, 08:27 PM UTC
Netskope is executing a debugging on specific components that are affected by the delays in order to isolate the root cause. The delays appear in an intermittent fashion.
- resolved Oct 24, 2025, 09:40 PM UTC
Netskope has encountered a root cause and its running internal tests to verify and implement a final mitigation strategy.
- resolved Oct 24, 2025, 11:35 PM UTC
Netskope has implemented a mitigation strategy and is currently conducting validation tests.
- monitoring Oct 24, 2025, 11:58 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Oct 25, 2025, 12:27 AM UTC
The incident has been resolved
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