Resolved after 56 minutes, affecting SJC2 — San Jose, United States, on October 28, 2025.
Netskope has confirmed that the mitigation strategy has been successful. Customers have reported successful client updates. Netskope will closely monitor before confirming the incident is fully resolved.
Affected components
Update timeline
- investigating Oct 28, 2025, 03:32 PM UTC
We are currently investigating this issue.
- resolved Oct 28, 2025, 03:32 PM UTC
We are investigating a service impacting incident at the SJC2 datacenter(s) for the following service(s) None. Full details can be found on the support portal.
- resolved Oct 28, 2025, 03:49 PM UTC
Netskope has identified the potential root cause and has implemented a mitigation strategy. Validation is underway to confirm if the action was successful in improving the issue.
- resolved Oct 28, 2025, 04:00 PM UTC
Netskope has confirmed that the mitigation strategy has been successful. Customers have reported successful client updates. Netskope will closely monitor before confirming the incident is fully resolved.
- resolved Oct 28, 2025, 04:28 PM UTC
The incident has been resolved
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