Netskope experienced a critical incident on October 28, 2025 affecting SJC2 — San Jose, United States, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 28, 2025, 03:32 PM UTC
We are currently investigating this issue.
- resolved Oct 28, 2025, 03:32 PM UTC
We are investigating a service impacting incident at the SJC2 datacenter(s) for the following service(s) None. Full details can be found on the support portal.
- resolved Oct 28, 2025, 03:49 PM UTC
Netskope has identified the potential root cause and has implemented a mitigation strategy. Validation is underway to confirm if the action was successful in improving the issue.
- resolved Oct 28, 2025, 04:00 PM UTC
Netskope has confirmed that the mitigation strategy has been successful. Customers have reported successful client updates. Netskope will closely monitor before confirming the incident is fully resolved.
- resolved Oct 28, 2025, 04:28 PM UTC
The incident has been resolved