Netskope incident

Service Impact to All MPs Data Center.

Resolved after 2 hours 29 minutes, affecting AM2 — Amsterdam, Netherlands and DFW3 — Dallas, United States and 1 more, on November 12, 2025.

resolved Nov 12, 2025, 10:41 PM UTC

Netskope has deployed the fix in all the Management Plane data centers.

Started: Nov 12, 2025, 08:58 PM UTC
Resolved: Nov 12, 2025, 11:27 PM UTC
Duration: 2h 29m
Detected by Pingoru: Nov 12, 2025, 08:58 PM UTC

Affected components

AM2 — Amsterdam, NetherlandsDFW3 — Dallas, United StatesFR4 — Frankfurt, GermanyFRA2 — Frankfurt, GermanyLON3 — London, United KingdomMEL2 — Melbourne, AustraliaRUH1 — Riyadh, Saudi ArabiaSIN2 — Singapore, SingaporeSJC1 — San Jose, United StatesSJC2 — San Jose, United States

Update timeline

investigating Nov 12, 2025, 08:58 PM UTC

We are currently investigating this issue.
resolved Nov 12, 2025, 08:58 PM UTC

We are investigating a service impacting incident at the All MPs datacenter(s) for the following service(s) CASB API Data Protection. Full details can be found on the support portal.
resolved Nov 12, 2025, 09:16 PM UTC

Netskope is currently in the process of testing a potential fix for the issue in the testing environment. Once the fix is confirmed successful, Netskope will deploy the fix to all management plane data centers.
resolved Nov 12, 2025, 10:03 PM UTC

Netskope has confirmed that the fix that was tested was successful. At this time, a plan is being developed to deploy the fix to all MP's. Netskope will provide updates as the fix is deployed to each MP successfully.
resolved Nov 12, 2025, 10:41 PM UTC

Netskope has deployed the fix in all the Management Plane data centers.
resolved Nov 12, 2025, 11:27 PM UTC

The incident has been resolved

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