Netskope experienced a critical incident on November 29, 2025 affecting AM2 — Amsterdam, Netherlands, lasting 3h 47m. The incident has been resolved; the full update timeline is below.
Affected components
AM2 — Amsterdam, Netherlands
Update timeline
- investigating Nov 29, 2025, 04:51 PM UTC
We are currently investigating this issue.
- resolved Nov 29, 2025, 04:51 PM UTC
We are investigating a service impacting incident at the AM2 datacenter(s) for the following service(s) Core Services. Full details can be found on the support portal.
- resolved Nov 29, 2025, 05:53 PM UTC
The issue is currently being investigated. We will provide more details as soon as possible.
- resolved Nov 29, 2025, 06:22 PM UTC
Netskope’s engineers are continuing to investigate.
- monitoring Nov 29, 2025, 06:50 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 29, 2025, 07:15 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Nov 29, 2025, 08:38 PM UTC
The incident has been resolved