Resolved after 6 hours 5 minutes, affecting AM2 — Amsterdam, Netherlands, on November 30, 2025.
Netskope has completed the remaining post validation tests successfully. The issue is now fully resolved.
Affected components
Update timeline
- investigating Nov 30, 2025, 06:34 PM UTC
We are currently investigating this issue.
- resolved Nov 30, 2025, 06:34 PM UTC
We are investigating a service impacting incident at the AM2 datacenter(s) for the following service(s) Core Services. Full details can be found on the support portal.
- resolved Nov 30, 2025, 07:35 PM UTC
Netskope’s engineers are continuing to investigate.
- resolved Nov 30, 2025, 08:17 PM UTC
Netskope’s engineers are continuing to investigate.
- resolved Nov 30, 2025, 09:18 PM UTC
Netskope’s engineers are continuing to investigate.
- resolved Dec 01, 2025, 12:08 AM UTC
Netskope identified the root cause of the issue and successfully completed a mitigation strategy to restore the impacted service. All previous impact is now fully mitigated. Additional post validation tests will be carried out and once completed, the incident will be marked resolved.
- monitoring Dec 01, 2025, 12:09 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Dec 01, 2025, 12:39 AM UTC
The incident has been resolved
- resolved Dec 01, 2025, 12:39 AM UTC
Netskope has completed the remaining post validation tests successfully. The issue is now fully resolved.
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