Netskope incident

Service Impact to FR4 Data Center.

Critical Resolved View vendor source →

Netskope experienced a critical incident on December 3, 2025 affecting FR4 — Frankfurt, Germany, lasting 2h 50m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2025, 11:59 AM UTC
Resolved
Dec 03, 2025, 02:49 PM UTC
Duration
2h 50m
Detected by Pingoru
Dec 03, 2025, 11:59 AM UTC

Affected components

FR4 — Frankfurt, Germany

Update timeline

  1. investigating Dec 03, 2025, 11:59 AM UTC

    We are currently investigating this issue.

  2. resolved Dec 03, 2025, 11:59 AM UTC

    We are investigating a service impacting incident at the FR4 datacenter(s) for the following service(s) NPA Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an an article is provided.

  3. monitoring Dec 03, 2025, 02:10 PM UTC

    The issue has been mitigated, we are continuing to monitor the results.

  4. resolved Dec 03, 2025, 02:49 PM UTC

    The incident has been resolved