Resolved after 12 hours 49 minutes, affecting SJC1 — San Jose, United States, on December 9, 2025.
Netskope has restored all services and the issue is considered mitigated. We will continue to monitor the environment before declaring the incident fully resolved.
Affected components
Update timeline
- investigating Dec 09, 2025, 02:11 AM UTC
We are currently investigating this issue.
- resolved Dec 09, 2025, 02:11 AM UTC
We are investigating a service impacting incident at the SJC1 datacenter(s) for the following service(s) CASB API Data Protection, Core Services, Incident Management System, SaaS Security Posture Management, Cloud Security Posture Management, Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Dec 09, 2025, 01:49 PM UTC
Netskope has restored all services and the issue is considered mitigated. We will continue to monitor the environment before declaring the incident fully resolved.
- resolved Dec 09, 2025, 03:00 PM UTC
The incident has been resolved
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