Netskope experienced a critical incident on December 14, 2025 affecting SV5 — San Jose, United States, lasting 1d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 14, 2025, 05:32 PM UTC
We are currently investigating this issue.
- resolved Dec 14, 2025, 05:32 PM UTC
We are investigating a service impacting incident at the SV5 datacenter(s) for the following service(s) CASB API Data Protection, Cloud Security Posture Management, Core Services, Incident Management System, Management Console WebUI, SaaS Security Posture Management. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Dec 14, 2025, 05:53 PM UTC
Netskope has identified the root cause and is currently working on a fix to mitigate the impact.
- monitoring Dec 14, 2025, 06:56 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Dec 14, 2025, 06:56 PM UTC
Netskope has successfully applied a fix to mitigate the impact. All services have been validated and are fully operational.
- investigating Dec 14, 2025, 09:10 PM UTC
We are continuing to investgate this issue.
- resolved Dec 14, 2025, 09:14 PM UTC
After a period of time monitoring the system after the mitigation strategy was implemented, the issue has resurfaced. Netskope is continuing to investigate at this time.
- resolved Dec 14, 2025, 10:19 PM UTC
Netskope is continuing to investigate the issue, we will provide next update as soon as we make progress on the investigation and validation.
- resolved Dec 15, 2025, 12:20 AM UTC
Netskope has applied the necessary fix to mitigate the recent impact. All core services are now validated with the exception of specialized scanning and compliance features which are undergoing final checks. We will send an update as soon as these final validations are confirmed.
- resolved Dec 15, 2025, 02:20 AM UTC
Our teams are continuing to execute necessary validation procedures. Netskope will send a follow-up notification as soon as these validations are fully completed.
- resolved Dec 15, 2025, 05:00 AM UTC
The necessary validation procedures are underway and progressing successfully. Netskope teams continue to maintain an active, focused effort to conclude these final checks. We will provide the updated status notification immediately upon completion.
- monitoring Dec 15, 2025, 06:10 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 15, 2025, 07:39 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Dec 16, 2025, 04:26 AM UTC
The incident has been resolved