Netskope experienced a critical incident on December 15, 2025 affecting SJC1 — San Jose, United States, lasting 19h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 15, 2025, 09:13 AM UTC
We are currently investigating this issue.
- resolved Dec 15, 2025, 09:13 AM UTC
We are investigating a service impacting incident at the SJC1 datacenter(s) for the following service(s) CASB API Data Protection, Cloud Security Posture Management, Core Services, Incident Management System, Management Console WebUI, SaaS Security Posture Management. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Dec 15, 2025, 10:15 AM UTC
Netskope has identified the root cause and is currently working on a fix to mitigate the impact.
- resolved Dec 15, 2025, 11:32 AM UTC
Netskope is currently completing the mitigation steps and we will provide an update upon completion.
- resolved Dec 15, 2025, 12:40 PM UTC
Netskope has completed the fix implementation, and service restoration is underway in a phased approach. Continuous monitoring is in place, and we will update you once all services are fully operational.
- resolved Dec 16, 2025, 04:26 AM UTC
The incident has been resolved