Resolved after 3 hours 42 minutes, affecting AKL1 — Auckland, New Zealand, on January 19, 2026.
The incident has been resolved
Affected components
Update timeline
- investigating Jan 19, 2026, 07:18 AM UTC
We are currently investigating this issue.
- resolved Jan 19, 2026, 07:18 AM UTC
We are investigating a service impacting incident at the AKL1 datacenter(s) for the following service(s) Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Jan 19, 2026, 08:19 AM UTC
The issue has been mitigated by rerouting traffic away from the Auckland (AKL1) site. Services have been restored, and Netskope is monitoring stability while continuing root cause analysis.
- monitoring Jan 19, 2026, 08:20 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Jan 19, 2026, 08:59 AM UTC
Netskope identified the root cause as an issue with one ISP link at the Auckland (AKL1) location. Traffic has been rerouted to avoid the affected path, and services are operating normally. AKL1 has been validated and added back to the NewEdge network.
- resolved Jan 19, 2026, 11:00 AM UTC
The incident has been resolved
- resolved Jan 19, 2026, 11:00 AM UTC
The incident has been resolved.
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