Netskope incident

Service Impact to FR4 Data Center.

Critical Resolved View vendor source →
Started
Feb 06, 2026, 09:40 PM UTC
Resolved
Feb 07, 2026, 03:45 AM UTC
Duration
6h 5m
Detected by Pingoru
Feb 06, 2026, 09:40 PM UTC

Affected components

FR4 — Frankfurt, Germany

Update timeline

  1. investigating Feb 06, 2026, 09:40 PM UTC

    We are currently investigating this issue.

  2. resolved Feb 06, 2026, 09:40 PM UTC

    We are investigating a service impacting incident at the FR4 datacenter(s) for the following service(s) Event Logging, Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

  3. resolved Feb 06, 2026, 10:24 PM UTC

    Netskope continues its active investigation into the issue in the FR4 data center.

  4. resolved Feb 06, 2026, 11:50 PM UTC

    Netskope continues to work on the recovery of the affected service nodes

  5. resolved Feb 07, 2026, 01:04 AM UTC

    Netskope team continues to execute the mitigation strategy to restore service stability.

  6. resolved Feb 07, 2026, 02:04 AM UTC

    The Netskope team is actively implementing mitigation steps to stabilize the service and ensure consistent performance.

  7. resolved Feb 07, 2026, 03:05 AM UTC

    Core service stability is improving; Netskope continues to work towards full restoration.

  8. resolved Feb 07, 2026, 03:45 AM UTC

    The incident has been resolved

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