Netskope experienced a critical incident on February 20, 2026 affecting MEL2 — Melbourne, Australia, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
MEL2 — Melbourne, Australia
Update timeline
- investigating Feb 20, 2026, 11:00 AM UTC
We are currently investigating this issue.
- resolved Feb 20, 2026, 11:00 AM UTC
We are investigating a service impacting incident at the MEL2 datacenter(s) for the following service(s) Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Feb 20, 2026, 11:19 AM UTC
The incident has been resolved