Service Impact to Auth Service and Enterprise browser on all DPs.

Update timeline

1. investigating Jul 16, 2026, 01:50 AM UTC

   We are currently investigating this issue.

2. resolved Jul 16, 2026, 01:50 AM UTC

   We are investigating a service impacting incident on all datacenter(s) for the following service(s) AuthService, Browser Access. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

3. resolved Jul 16, 2026, 03:32 AM UTC

   Netskope is currently reverting the R139 deployment on select POPs within the AU region to verify if this mitigates the issue. We will provide updates as they become available.

4. resolved Jul 16, 2026, 04:25 AM UTC

   Netskope identified a new feature introduced in the R139 release as the root cause. It has been successfully disabled across all POPs. The initial tests are positive and further validation is in progress.

5. resolved Jul 17, 2026, 11:28 AM UTC

   The AuthService on BNE1, MEL1, PER1, and SYD1 POPs will undergo a seamless 5-hour upgrade today at 14:00 UTC with zero expected customer impact. Future upgrades for remaining AU POPs are planned for July 20th, with exact schedules to follow.

6. resolved Jul 20, 2026, 05:15 AM UTC

   Scheduled upgrades for Authservice (MEL3 & SYD2) and Edge Proxy (PER1 & MEL3) will take place during Australia off-business hours on 20th July 2026. Full schedule details and expected impact are available in the support article.

7. resolved Jul 20, 2026, 02:15 PM UTC

   The incident has been resolved.