Resolved after 37 minutes, affecting SJC1 — San Jose, United States, on August 27, 2026.
Netskope has implemented a fix to mitigate the issue and is currently validating the environment to confirm that services have returned to normal operation.
Affected components
Update timeline
- investigating Aug 27, 2026, 08:03 AM UTC
We are currently investigating this issue.
- resolved Aug 27, 2026, 08:03 AM UTC
We are investigating a service impacting incident at the SJC1 datacenter(s) for the following service(s) Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- monitoring Aug 27, 2026, 08:23 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Aug 27, 2026, 08:25 AM UTC
Netskope has implemented a fix to mitigate the issue and is currently validating the environment to confirm that services have returned to normal operation.
- resolved Aug 27, 2026, 08:40 AM UTC
The incident has been resolved.
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