Resolved after 1 hour 9 minutes, affecting SV5 — San Jose, United States, on September 14, 2026.
The issue has been mitigated, we are continuing to monitor the results.
Affected components
Update timeline
- investigating Sep 14, 2026, 05:14 PM UTC
We are currently investigating this issue.
- resolved Sep 14, 2026, 05:14 PM UTC
We are investigating a service impacting incident at the SV5 datacenter(s) for the following service(s) SMTP Data Protection, CASB API Data Protection. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- monitoring Sep 14, 2026, 05:39 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 14, 2026, 05:55 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Sep 14, 2026, 06:23 PM UTC
The incident has been resolved.
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