Resolved after 4 hours, on September 22, 2026.
Netskope’s internal telemetry currently shows no further Captcha errors or increased security challenges. We are continuing to monitor the situation closely to confirm that our customers are no longer experiencing any issues before officially closing this incident.
Update timeline
- investigating Sep 22, 2026, 05:01 PM UTC
We are currently investigating this issue.
- resolved Sep 22, 2026, 05:01 PM UTC
We are investigating a service impacting incident at the All DPs datacenter(s) for the following service(s) Cloud Firewall, Gateway, Proxy Chaining, Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Sep 22, 2026, 05:44 PM UTC
Netskope continues to coordinate with Google while they work to implement a fix for the increased security challenges. We are actively tracking their progress and will provide further updates as soon as the issue is resolved on their end.
- resolved Sep 22, 2026, 07:01 PM UTC
Netskope’s internal telemetry currently shows no further Captcha errors or increased security challenges. We are continuing to monitor the situation closely to confirm that our customers are no longer experiencing any issues before officially closing this incident.
- resolved Sep 22, 2026, 09:01 PM UTC
The incident has been resolved.
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