Netskope incident

Service Impact to SJC2 Data Center.

Resolved after 1 hour 26 minutes, affecting SJC2 — San Jose, United States, on October 5, 2026.

monitoring Oct 05, 2026, 03:03 PM UTC

The issue has been mitigated, we are continuing to monitor the results.

Started
Oct 05, 2026, 02:07 PM UTC
Resolved
Oct 05, 2026, 03:33 PM UTC
Duration
1h 26m
Detected by Pingoru
Oct 05, 2026, 02:07 PM UTC

Affected components

SJC2 — San Jose, United States

Update timeline

  1. investigating Oct 05, 2026, 02:07 PM UTC

    We are currently investigating this issue.

  2. resolved Oct 05, 2026, 02:07 PM UTC

    We are investigating a service impacting incident at the SJC2 datacenter(s) for the following service(s) Incident Management System. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

  3. monitoring Oct 05, 2026, 02:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 05, 2026, 03:03 PM UTC

    The issue has been mitigated, we are continuing to monitor the results.

  5. resolved Oct 05, 2026, 03:33 PM UTC

    The incident has been resolved.

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