Service Impact to SJC2 Data Center.

Update timeline

1. investigating Oct 05, 2026, 07:16 PM UTC

   We are currently investigating this issue.

2. resolved Oct 05, 2026, 07:16 PM UTC

   We are investigating a service impacting incident at the SJC2 datacenter(s) for the following service(s) Incident Management System. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

3. monitoring Oct 05, 2026, 08:13 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Oct 05, 2026, 09:00 PM UTC

   Netskope has increased processing capacity and is currently observing continuous improvements in system telemetry regarding the forensic data loss incident. While the environment is moving in the right direction, Netskope team is still actively tuning internal settings to achieve full mitigation. Netskope will monitor the environment for the next couple of hours while the processing queue is drained to ensure complete stability. A final update will be provided once the issue is fully resolved.

5. resolved Oct 05, 2026, 11:43 PM UTC

   Netskope continues to monitor the environment following the earlier increase in processing capacity. The processing queue is still draining at a very consistent pace, and Netskope expects this drain to be completed in the next couple of hours. At this time, there is no impact to customers. Netskope remains fully engaged and will maintain close observation until the backlog is completely cleared. A further update will be provided as progress continues.

6. resolved Oct 06, 2026, 02:16 AM UTC

   The incident has been resolved.