Netatmo incident

Resolved : Server issues : application outage

Resolved after 2 hours 7 minutes, affecting Web applications (Application web) and Mobile applications (Application Security), on November 5, 2026.

resolved Nov 05, 2026, 05:42 PM UTC

The issue has been fixed, and the recovery is completed. 🤝 Thank you for your continued patience and understanding! 🙏

Started
Nov 05, 2026, 03:34 PM UTC
Resolved
Nov 05, 2026, 05:42 PM UTC
Duration
2h 7m
Detected by Pingoru
Nov 05, 2026, 03:34 PM UTC

Affected components

Web applications (Application web)Mobile applications (Application Security)

Update timeline

  1. investigating Nov 05, 2026, 03:34 PM UTC

    Our servers are experiencing some difficulties, which may affect the remote functionality of the applications. The on call team is working on it. 🤝 In the meantime, the products will continue to work on their own even if they're no longer connected: the cameras record events, the thermostats control the heating, the switches control the lights. Thank you for your patience and understanding! 🙏

  2. investigating Nov 05, 2026, 04:14 PM UTC

    The issue has been identified, and the recovery is now progressively underway. 🤝 We are closely monitoring the situation to ensure a smooth return to normal service. Thank you for your continued patience and understanding! 🙏

  3. resolved Nov 05, 2026, 05:42 PM UTC

    The issue has been fixed, and the recovery is completed. 🤝 Thank you for your continued patience and understanding! 🙏

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