Netatmo Outage History

Netatmo had 8 outages in the last 2 years totaling 55h 47m of downtime, averaging 0.3 incidents per month.

There were 8 Netatmo outages since May 1, 2026 totaling 55h 47m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: health.netatmo.com

Minor October 20, 2026

⚠️ Server issues : application outage

Detected by Pingoru: Oct 20, 2026, 07:00 AM UTC
Resolved: Oct 20, 2026, 08:00 AM UTC
Duration: 1h

Affected: Application velux active (Application velux active)Application Control (Application Control)Application building (Application building)Application Home Coach (Application Home Coach)Application Weather (Application Weather)Application eRelax (Application eRelax)Application web (Application web)Application Energy (Application Energy)Application Home + Guest (Application Home + Guest)Application intuis (Application intuis)Application Security (Application Security)Application migo (Application migo)

Timeline · 2 updates

investigating Oct 20, 2026, 07:00 AM UTC

Our servers are experiencing some difficulties, which may affect the remote functionality of the applications. The on call team is working on it. 🤝 In the meantime, the products will continue to work on their own even if they're no longer connected: the cameras record events,...
resolved Oct 20, 2026, 08:00 AM UTC

Authentication and sign-in errors on Netatmo accounts Date: Tuesday, October 20, 2026 Duration: 08:55 to 09:27 CEST (06:55 to 07:27 UTC), about 32 minutes Impact During this window, part of sign-in and authorization (OAuth2) requests failed Some users could not sign...

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Minor October 9, 2026

Investigating Intermittent API Failures

Detected by Pingoru: Oct 09, 2026, 02:39 PM UTC
Resolved: Oct 09, 2026, 03:42 PM UTC
Duration: 1h 2m

Affected: Application velux active (Application velux active)Application Control (Application Control)Application Home Coach (Application Home Coach)Application Weather (Application Weather)Application web (Application web)Application Energy (Application Energy)Application intuis (Application intuis)Application Security (Application Security)

Timeline · 2 updates

identified Oct 09, 2026, 02:39 PM UTC

We are investigating intermittent API failures. The impact was most noticeable around 15:40 CET, with elevated error rates observed for several minutes. We are assessing a potential correlation with reported instability from our event streaming provider in the hosting region....
resolved Oct 09, 2026, 03:42 PM UTC

The transient hosting-provider instability observed around 15:40 CET caused a noticeable increase in API error rates and latency. Service performance progressively returned to normal and was fully restored around 17:00 CET. This incident is now resolved, and we will continue monitoring for...

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Minor October 2, 2026

Camera connectivity issue

Detected by Pingoru: Oct 02, 2026, 01:00 PM UTC
Resolved: Oct 02, 2026, 02:40 PM UTC
Duration: 1h 40m

Affected: Netatmo Welcome (Netatmo Welcome)Netatmo Presence (Netatmo Presence)Netatmo Doorbell (Netatmo Doorbell)

Timeline · 2 updates

identified Oct 02, 2026, 01:00 PM UTC

Hello, Due to an issue with one of our service providers, some Netatmo cameras may currently be unreachable. This issue is impacting some customers in Europe. Our teams are actively investigating and working with the provider to restore service as quickly as possible. We will...
resolved Oct 02, 2026, 02:40 PM UTC

Hello, The issue affecting camera connectivity for some customers in Europe has now been resolved. The incident occurred between 15:10 and 16:40 (CEST) . During this period, some cameras may have been temporarily unreachable due to an issue with one of our service...

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Minor September 26, 2026

⚠️ Server issues : Door entry system might encounter intermittent latency

Detected by Pingoru: Sep 26, 2026, 07:55 AM UTC
Resolved: Sep 26, 2026, 07:55 AM UTC
Duration: –

Timeline · 1 update

resolved Sep 26, 2026, 07:55 AM UTC

Our servers are experiencing some difficulties, which may affect the remote functionality of door entry systems. The on call team is working on it. 🤝 You might encounter intermittent latency on your door entry system. Other features are operational. Thank you for your...

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Minor September 24, 2026

⚠️ Service Disruptions : Door Entry Calls and Live Streaming

Detected by Pingoru: Sep 24, 2026, 03:21 PM UTC
Resolved: Sep 24, 2026, 09:13 PM UTC
Duration: 5h 51m

Affected: Application Control (Application Control)Application Weather (Application Weather)Application Security (Application Security)

Timeline · 4 updates

investigating Sep 24, 2026, 03:21 PM UTC

Our servers are experiencing some difficulties, which may affect the remote functionality of the applications. Especially concerning the doorentry calls and camera live.
investigating Sep 24, 2026, 04:38 PM UTC

We are continuing to experience service disruptions affecting the following products: Bticino Video Door Entry products Netatmo Indoor Camera ADVANCE Netatmo Outdoor Camera ORIGINAL Netatmo Doorbell Users may be unable to view live video...
investigating Sep 24, 2026, 07:38 PM UTC

Most services have been stable since 18:30 , marking a significant improvement in service availability. Live video streaming and door entry calls have been partially restored since 20:00 for the following products: Bticino Video Door Entry...
resolved Sep 24, 2026, 09:13 PM UTC

Service performance has returned close to normal. Some minor residual issues may still affect a limited number of users, but the overall situation is under control. The affected services were live video streaming and door entry calls on the following products: ...

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Major July 15, 2026

Absence of recent eletrical measurements

Detected by Pingoru: Jul 15, 2026, 08:30 AM UTC
Resolved: Jul 15, 2026, 08:30 AM UTC
Duration: –

Affected: 3rd party APIs (3rd party APIs)Application Control (Application Control)Application Home Coach (Application Home Coach)Application Weather (Application Weather)Application eRelax (Application eRelax)Application web (Application web)Application Energy (Application Energy)Application Security (Application Security)Application migo (Application migo)

Timeline · 1 update

resolved Jul 15, 2026, 08:30 AM UTC

The incident has been resolved

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Minor May 21, 2026

[Resolved] Push notifications unavailable on iOS for Home+ Control

Detected by Pingoru: May 21, 2026, 09:00 AM UTC
Resolved: May 21, 2026, 09:00 AM UTC
Duration: –

Affected: Application Control (Application Control)

Timeline · 1 update

resolved May 21, 2026, 09:00 AM UTC

Impact Push notifications were not delivered on iOS devices (iPhone, iPad) for H+C users. Incident Timeline Start: Thursday, 21/05 at 10:00 CET Resolved: Monday, 25/05 at 12:30 CET </...

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Major May 1, 2026

Application : Server Issues

Detected by Pingoru: May 01, 2026, 05:46 PM UTC
Resolved: May 03, 2026, 04:00 PM UTC
Duration: 1d 22h

Timeline · 8 updates

investigating May 01, 2026, 05:46 PM UTC

Our servers are experiencing some difficulties, which may affect the remote functionality of the Velux application. The on call team is working on it. 🤝 In the meantime, the products will continue to work on their own even if they're no longer connected: the cameras record...
investigating May 01, 2026, 10:01 PM UTC

The errors remain intermittent, and application retries allow users to continue using their apps without service disruption. The errors affect less than 5% of API calls. Applications remain usable. The team is still actively working on troubleshooting the issue. ...
investigating May 02, 2026, 09:23 PM UTC

Our servers are experiencing some difficulties, which may affect the remote functionality of the applications. The on call team is working on it. 🤝 In the meantime, the products will continue to work on their own even if they're no longer connected: the cameras record events,...
resolved May 02, 2026, 10:00 PM UTC

🕒 Incident Windows: Mai 1, 2026 — 9:00AM to Mai 3, 2026 03:00PM (CET) Intermittent timeouts for APIS affecting arround 5% of the users, most functions can be done with retry. Mai 2, 2026 — 11:00PM to Mai 3, 2026 03:00PM (CET)</...
investigating May 03, 2026, 04:54 AM UTC

We are still working on the issue. The probleme is on one single cloud component, we are working on it with the support of our cloud provider.
investigating May 03, 2026, 01:28 PM UTC

The team has been able to apply mitigations. Monitoring is still on going
investigating May 03, 2026, 02:29 PM UTC

The incident is resolved since 3:30 PM CET. The applications are working properly. The team is still monitoring.
resolved May 03, 2026, 04:00 PM UTC

🕒 Incident Windows: Mai 1, 2026 — 9:00AM to Mai 3, 2026 03:00PM (CET) Intermittent timeouts for APIS affecting arround 5% of the users, most functions can be done with retry. Mai 2, 2026 — 11:00PM to Mai 3, 2026 03:00PM (CET)</...

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