Netatmo incident

⚠️ Server issues : application outage

Ongoing since 03:15 PM UTC, affecting Mobile applications (Application velux active) and Mobile applications (Application Control) and 1 more.

investigating Nov 02, 2026, 04:03 PM UTC

The on call team is still working on it. 🤝 In the meantime, the products will continue to work on their own even if they're no longer connected: the cameras record events, the thermostats control the heating, the switches control the lights.

Started: Nov 02, 2026, 03:15 PM UTC
Resolved: Ongoing
Duration: ● 1h 16m
Detected by Pingoru: Nov 02, 2026, 03:15 PM UTC

Affected components

Mobile applications (Application velux active)Mobile applications (Application Control)Web applications (Application building)Mobile applications (Application Home Coach)Mobile applications (Application Weather)Mobile applications (Application eRelax)Web applications (Application web)Mobile applications (Application Energy)Mobile applications (Application Home + Guest)Mobile applications (Application intuis)

Update timeline

investigating Nov 02, 2026, 03:15 PM UTC

Our servers are experiencing some difficulties, which may affect the remote functionality of the applications. The on call team is working on it. 🤝 Thank you for your patience and understanding! 🙏
investigating Nov 02, 2026, 04:03 PM UTC

The on call team is still working on it. 🤝 In the meantime, the products will continue to work on their own even if they're no longer connected: the cameras record events, the thermostats control the heating, the switches control the lights.

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