Netatmo incident

Investigating Intermittent API Failures

Minor Resolved View vendor source →

Netatmo experienced a minor incident on October 9, 2026 affecting Application velux active (Application velux active) and Application Control (Application Control) and 1 more component, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2026, 02:39 PM UTC
Resolved
Oct 09, 2026, 03:42 PM UTC
Duration
1h 2m
Detected by Pingoru
Oct 09, 2026, 02:39 PM UTC

Affected components

Application velux active (Application velux active)Application Control (Application Control)Application Home Coach (Application Home Coach)Application Weather (Application Weather)Application web (Application web)Application Energy (Application Energy)Application intuis (Application intuis)Application Security (Application Security)

Update timeline

  1. identified Oct 09, 2026, 02:39 PM UTC

    We are investigating intermittent API failures. The impact was most noticeable around 15:40 CET, with elevated error rates observed for several minutes. We are assessing a potential correlation with reported instability from our event streaming provider in the hosting region....

  2. resolved Oct 09, 2026, 03:42 PM UTC

    The transient hosting-provider instability observed around 15:40 CET caused a noticeable increase in API error rates and latency. Service performance progressively returned to normal and was fully restored around 17:00 CET. This incident is now resolved, and we will continue monitoring for...