Netatmo experienced a minor incident on October 2, 2026 affecting Netatmo Welcome (Netatmo Welcome) and Netatmo Presence (Netatmo Presence) and 1 more component, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 02, 2026, 01:00 PM UTC
Hello, Due to an issue with one of our service providers, some Netatmo cameras may currently be unreachable. This issue is impacting some customers in Europe. Our teams are actively investigating and working with the provider to restore service as quickly as possible. We will...
- resolved Oct 02, 2026, 02:40 PM UTC
Hello, The issue affecting camera connectivity for some customers in Europe has now been resolved. The incident occurred between 15:10 and 16:40 (CEST) . During this period, some cameras may have been temporarily unreachable due to an issue with one of our service...