Netatmo incident
⚠️ Service Disruptions : Door Entry Calls and Live Streaming
Netatmo experienced a minor incident on September 24, 2026 affecting Application Control (Application Control) and Application Weather (Application Weather) and 1 more component, lasting 5h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2026, 03:21 PM UTC
Our servers are experiencing some difficulties, which may affect the remote functionality of the applications. Especially concerning the doorentry calls and camera live.
- investigating Sep 24, 2026, 04:38 PM UTC
We are continuing to experience service disruptions affecting the following products: Bticino Video Door Entry products Netatmo Indoor Camera ADVANCE Netatmo Outdoor Camera ORIGINAL Netatmo Doorbell Users may be unable to view live video...
- investigating Sep 24, 2026, 07:38 PM UTC
Most services have been stable since 18:30 , marking a significant improvement in service availability. Live video streaming and door entry calls have been partially restored since 20:00 for the following products: Bticino Video Door Entry...
- resolved Sep 24, 2026, 09:13 PM UTC
Service performance has returned close to normal. Some minor residual issues may still affect a limited number of users, but the overall situation is under control. The affected services were live video streaming and door entry calls on the following products: ...