NatWest incident
AISP failures impacting our APIs for NatWest, Royal Bank of Scotland, and Ulster Bank (Northern Ireland)
Resolved after 30 minutes, on January 7, 2025.
We were aware of an incident with our Open Banking APIs last night from 20:20 to 20:54 last night (7th January 2025), that impacted a small number of AISP API calls, relating specifically to credit card account information. Our technical teams investigated and found the issue was related to an external issue with our credit card feed provider, between these times. Please accept our apologies for any inconvenience this issue caused. Should you have any concerns regarding this incident, get in touch with us through our API Service Desk by logging in to the Bank of APIs website and raising a service desk ticket. We’ll be on hand to provide support.
Update timeline
- resolved Jan 08, 2025, 11:45 AM UTC
We were aware of an incident with our Open Banking APIs last night from 20:20 to 20:54 last night (7th January 2025), that impacted a small number of AISP API calls, relating specifically to credit card account information. Our technical teams investigated and found the issue was related to an external issue with our credit card feed provider, between these times. Please accept our apologies for any inconvenience this issue caused. Should you have any concerns regarding this incident, get in touch with us through our API Service Desk by logging in to the Bank of APIs website and raising a service desk ticket. We’ll be on hand to provide support.
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