Resolved after 5 hours 17 minutes, affecting NWB Payments - Ebanking, on June 6, 2025.
We are continuing to work on a fix for this issue.
Affected components
Update timeline
- identified Jun 06, 2025, 09:42 AM UTC
Please be aware of an incident that is affecting NatWest mobile banking. The issue commenced at 09:13 and is impacting App2App journeys for customers of our NatWest brand. Online Banking is unaffected by this issue. Our technical teams are investigating this issue and hope to have it rectified quickly. Please accept our apologies for any inconvenience this issue is causing. Please don’t hesitate to get in touch with us via our API Service Desk if you have any questions regarding this. We’ll be on hand to help.
- identified Jun 06, 2025, 02:29 PM UTC
The issue we reported earlier, impacting our NatWest App2App journeys has now been resolved and our services are back to working as expected,
- identified Jun 06, 2025, 02:30 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 06, 2025, 02:31 PM UTC
This incident has been resolved.
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