NatWest incident

NatWest Group - Incident Resolved 12/07/2025

Resolved after 2 hours 24 minutes, on July 12, 2025.

resolved Jul 12, 2025, 04:17 PM UTC

Resolved: Consent Journey Failures Impacting Open Banking APIs for Royal Bank of Scotland and Ulster Bank (Northern Ireland) Please be aware that we experienced issues with the consent journey impacting OpenBanking APIs for Royal Bank of Scotland and Ulster Bank (Northern Ireland). This incident impacted approximately 2.8% for RBS and 3.4% for UBN calls between 13:56 BST and 16:20 BST on 12/07/2025. Please accept our apologies for any inconvenience this issue caused. Please don’t hesitate to get in touch with us via our API Service Desk if you have any questions regarding this. We’ll be on hand to help.

Started
Jul 12, 2025, 12:56 PM UTC
Resolved
Jul 12, 2025, 03:20 PM UTC
Duration
2h 24m
Detected by Pingoru
Jul 12, 2025, 12:56 PM UTC

Update timeline

  1. resolved Jul 12, 2025, 04:17 PM UTC

    Resolved: Consent Journey Failures Impacting Open Banking APIs for Royal Bank of Scotland and Ulster Bank (Northern Ireland) Please be aware that we experienced issues with the consent journey impacting OpenBanking APIs for Royal Bank of Scotland and Ulster Bank (Northern Ireland). This incident impacted approximately 2.8% for RBS and 3.4% for UBN calls between 13:56 BST and 16:20 BST on 12/07/2025. Please accept our apologies for any inconvenience this issue caused. Please don’t hesitate to get in touch with us via our API Service Desk if you have any questions regarding this. We’ll be on hand to help.

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