Resolved after 2 hours 8 minutes, affecting NWB - Accounts API - Ebanking and NWB- Accounts API - Bankline and 1 more, on July 25, 2025.
Issue was resolved at 08:49
Affected components
NWB - Accounts API - EbankingNWB- Accounts API - BanklineNWB - Accounts API - CreditCardNWB - Accounts API - ClearSpend
Update timeline
- investigating Jul 25, 2025, 07:21 AM UTC
A small percentage of failures on NatWest AIS calls being observed
- identified Jul 25, 2025, 09:27 AM UTC
Engineers identified the issue and mitigation implemented to resolve the problem
- monitoring Jul 25, 2025, 09:29 AM UTC
Issue was resolved at 08:49
- resolved Jul 25, 2025, 09:30 AM UTC
This incident has been resolved.
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