myKaarma incident

Degraded Performance Observed in Communication Module

Major Resolved View vendor source →

myKaarma experienced a major incident on October 30, 2025 affecting Text Messaging, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2025, 05:12 PM UTC
Resolved
Oct 30, 2025, 05:30 PM UTC
Duration
17m
Detected by Pingoru
Oct 30, 2025, 05:12 PM UTC

Affected components

Text Messaging

Update timeline

  1. investigating Oct 30, 2025, 05:12 PM UTC

    We’re currently investigating an issue affecting the Communication module that’s causing some dealers to experience problems on the Messages tab. This appears to be due to an internal issue, and our team is working to restore normal functionality as quickly as possible. We appreciate your patience and will provide an update within the next hour.

  2. resolved Oct 30, 2025, 05:30 PM UTC

    This incident has been fully resolved, and messaging services are now operating normally. Our team will continue to monitor to ensure smooth operation moving forward. Thank you for your patience and understanding while we worked to resolve the issue.