Ongoing since 01:12 PM UTC, affecting Support Hub.
The third party service provider has identified the issue and are working to restore services.
Affected components
Support Hub
Update timeline
- identified Nov 04, 2026, 01:12 PM UTC
We've confirmed a third party outage is affecting access to the chatbot on our Support Hub. We're monitoring the situation and will update here as we receive information. In the meantime, if you need technical assistance with Emma, you can reach our team via telephone at (888) 493-2525.
- identified Nov 04, 2026, 01:58 PM UTC
The third party service provider has identified the issue and are working to restore services.
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Amazon Web Services