RentPayment - Reported Incident - Investigation Underway

Update timeline

1. investigating Sep 01, 2026, 01:53 PM UTC

   Dear MRI Client, We are aware of a potential issue which started on 01 September 2026 at 13:43 UTC affecting RentPayment customers may experience delays or failures in receiving email notifications. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

2. identified Sep 01, 2026, 03:41 PM UTC

   Dear MRI Client, We have identified the source of the issue affecting RentPayment. The email vendor is experiencing a performance degradation Issue and their technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

3. monitoring Sep 01, 2026, 07:19 PM UTC

   Dear MRI Client, We have received confirmation from the email vendor that the issue has been resolved on their end. However, due to the backlog of queued emails, it may take several hours for service to fully recover and for all pending emails to be delivered. we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

4. resolved Sep 02, 2026, 12:43 PM UTC

   Dear MRI Client, Normal service has now been restored for RentPayment. The issue was fully resolved on 02 September at 12:27 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software