MRI Software incident
PMX X.5 APAC - Neptune and PMX X.7 APAC - Luna - Reported Incident - Investigation Underway
Ongoing since 10:41 AM UTC, affecting PMX X.5 APAC - Neptune and PMX X.7 APAC - Luna.
Dear MRI Client, We are aware of a potential issue which started on 02-Nov-2026 at 23:13 UTC affecting PMX X.5 APAC - Neptune and PMX X.7 APAC - Luna. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software
Affected components
Update timeline
- investigating Nov 03, 2026, 10:41 AM UTC
Dear MRI Client, We are aware of a potential issue which started on 02-Nov-2026 at 23:13 UTC affecting PMX X.5 APAC - Neptune and PMX X.7 APAC - Luna. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software
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