movingimage Outage History

movingimage is up right now

movingimage had 18 outages in the last 2 years totaling 99h 18m of downtime — averaging 0.7 incidents per month.

There were 18 movingimage outages since October 15, 2025 totaling 99h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.movingimage.com

Major October 8, 2026

VMPRO – Upload & Video Management Failure

Detected by Pingoru
Oct 08, 2026, 10:00 AM UTC
Resolved
Oct 08, 2026, 11:01 AM UTC
Duration
1h
Affected: VideoManager Pro
Timeline · 3 updates
  1. identified Oct 08, 2026, 10:00 AM UTC

    Dear movingimage Users, We have identified the cause of this issue and are working to resolve it as soon as possible. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

  2. monitoring Oct 08, 2026, 10:11 AM UTC

    Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

  3. resolved Oct 08, 2026, 11:01 AM UTC

    Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The disruption occurred during an update to our network routing infrastructure, when a configuration error caused connectivity problems and temporary service unavailability. To restore service, we reverted to our previous routing setup, and all affected services are now fully available again. The restored services are listed below. We apologize for any inconvenience this may have caused. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →

Major September 7, 2026

VideoManager Pro – New Player: Playout not working

Detected by Pingoru
Sep 07, 2026, 08:52 AM UTC
Resolved
Sep 07, 2026, 12:00 PM UTC
Duration
3h 8m
Affected: VideoManager Pro
Timeline · 3 updates
  1. identified Sep 07, 2026, 08:52 AM UTC

    Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

  2. monitoring Sep 07, 2026, 09:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 07, 2026, 12:00 PM UTC

    Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →

Major August 20, 2026

Partial outage authentication service

Detected by Pingoru
Aug 20, 2026, 12:26 PM UTC
Resolved
Aug 20, 2026, 12:26 PM UTC
Duration
—
Affected: Authentication and SSO
Timeline · 1 update
  1. resolved Aug 20, 2026, 12:26 PM UTC

    Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. On 20 August 2026, between 10:02 and 10:18 CEST, some users experienced problems signing in to the platform. The cause was a rate limit within one of the components that temporarily restricted authentication requests. The issue has been dealt with, and all services have been fully operational since 10:18 CEST. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →

Major August 7, 2026

VideoManager Pro – Transcoding of videos doesn't finish

Detected by Pingoru
Aug 07, 2026, 08:49 AM UTC
Resolved
Aug 07, 2026, 09:56 AM UTC
Duration
1h 7m
Affected: VideoManager Pro
Timeline · 3 updates
  1. investigating Aug 07, 2026, 08:49 AM UTC

    Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

  2. monitoring Aug 07, 2026, 09:07 AM UTC

    Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

  3. resolved Aug 07, 2026, 09:56 AM UTC

    Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →

Minor August 5, 2026

Thumbnails and storyboards intermittently unavailable

Detected by Pingoru
Aug 05, 2026, 08:18 AM UTC
Resolved
Aug 05, 2026, 12:07 PM UTC
Duration
3h 49m
Affected: VideoManager Pro
Timeline · 4 updates
  1. identified Aug 05, 2026, 08:18 AM UTC

    Dear movingimage Users, We are currently experiencing an incident affecting the images and storyboards associated with videos. What you may notice: - Thumbnails and poster images intermittently failing to load or display - Storyboards (preview images on the player timeline) missing or incomplete Video upload, processing and playback are otherwise unaffected. We have identified the cause of this issue and are working to resolve it as soon as possible. The affected services are listed below this email and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us Your movingimage Team

  2. identified Aug 05, 2026, 10:06 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Aug 05, 2026, 10:39 AM UTC

    Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

  4. resolved Aug 05, 2026, 12:07 PM UTC

    Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →

Notice July 21, 2026

Player – Error message "Permission Denied" in Player

Detected by Pingoru
Jul 21, 2026, 09:00 AM UTC
Resolved
Jul 21, 2026, 09:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 21, 2026, 10:05 AM UTC

    Dear movingimage Users, We are pleased to inform you that the issue affecting the player between 11:15 and 11:45 has now been fully resolved. During this period, some users may have encountered a "Permission Denied!" error message when accessing the player. Our team identified the root cause and implemented a fix to restore normal service. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. Should you have any questions, please do not hesitate to contact us. Kind regards, Your movingimage Team

Read the full incident report →

Notice June 17, 2026

VideoManager Pro – Thumbnail and video transcoding

Detected by Pingoru
Jun 17, 2026, 10:30 AM UTC
Resolved
Jun 17, 2026, 10:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 17, 2026, 02:25 PM UTC

    Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the thumbnail creation and video transcoding in VideoManager Pro. For some videos no thumbnail could be generated or video transcoding failed. We have identified affected videos, triggered the transcoding and will also recover affected thumbnails. In case you need the thumbnail earlier you can always generate a new one manually, of course. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →

Notice June 5, 2026

LiveStream Pro - AI subtitles not working

Detected by Pingoru
Jun 05, 2026, 09:39 AM UTC
Resolved
Jun 08, 2026, 11:31 AM UTC
Duration
3d 1h
Affected: LSPro
Timeline · 2 updates
  1. investigating Jun 05, 2026, 09:39 AM UTC

    We are currently investigating this issue.

  2. resolved Jun 08, 2026, 11:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 30, 2026

KEYCLOAK – Service outage

Detected by Pingoru
Apr 30, 2026, 07:22 PM UTC
Resolved
Apr 30, 2026, 07:36 PM UTC
Duration
13m
Affected: Authentication and SSO
Timeline · 3 updates
  1. investigating Apr 30, 2026, 07:22 PM UTC

    Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

  2. investigating Apr 30, 2026, 07:33 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 30, 2026, 07:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 13, 2026

LiveStream Pro - Degraded Performance of Primary Server

Detected by Pingoru
Mar 13, 2026, 10:00 AM UTC
Resolved
Mar 13, 2026, 10:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 16, 2026, 04:10 PM UTC

    Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. The restored services are listed below: The limited availability of the primary server in LiveStream Pro started at 10:15h CET and lasted until 11:30h CET to fully operational. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →

Notice March 12, 2026

LiveStream Pro – Degraded Performance of Primary Server

Detected by Pingoru
Mar 12, 2026, 12:00 PM UTC
Resolved
Mar 12, 2026, 12:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 16, 2026, 04:08 PM UTC

    Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. The restored services are listed below: The limited availability of the primary server in LiveStream Pro started at 13:19h CET and lasted until 16:15h CET to fully operational. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →

Notice March 4, 2026

LiveStream Pro – AI subtitles not working

Detected by Pingoru
Mar 04, 2026, 09:55 AM UTC
Resolved
Mar 04, 2026, 11:47 AM UTC
Duration
1h 51m
Affected: LSPro
Timeline · 2 updates
  1. investigating Mar 04, 2026, 09:55 AM UTC

    Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. Affected is AI subtitles generation in LiveStream Pro. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

  2. resolved Mar 04, 2026, 11:47 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 10, 2026

KEYCLOAK – Service degradation

Detected by Pingoru
Feb 10, 2026, 03:33 PM UTC
Resolved
Feb 10, 2026, 03:33 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 10, 2026, 04:16 PM UTC

    Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. The restored services are listed below: Keycloak Issue started around 15:00h CET and took aprox 20 minutes to resolve from service degradation to fully operational. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →

Major December 3, 2025

LiveStream Pro – AI Subtitles not working

Detected by Pingoru
Dec 03, 2025, 09:38 AM UTC
Resolved
Dec 03, 2025, 12:52 PM UTC
Duration
3h 13m
Affected: LSPro
Timeline · 2 updates
  1. investigating Dec 03, 2025, 09:38 AM UTC

    Dear movingimage Users, We are investigating an issue that is affecting the movingimage platform. The affected services are listed below this email, and on our status page. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

  2. resolved Dec 03, 2025, 12:52 PM UTC

    Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →

Notice December 2, 2025

VMPRO - Failed Requests

Detected by Pingoru
Dec 02, 2025, 05:30 PM UTC
Resolved
Dec 02, 2025, 05:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 02, 2025, 09:07 PM UTC

    Dear movingimage Users, We are pleased to inform you that we identified and resolved an earlier issue that affected the movingimage platform. We experienced connectivity issue between VideoManager PRO and database. It took us approximately 10 minutes to resolve. The restored services are listed below: VideoManager PRO Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →

Major November 18, 2025

Virtual Events – Mail service not available

Detected by Pingoru
Nov 18, 2025, 01:28 PM UTC
Resolved
Nov 18, 2025, 04:00 PM UTC
Duration
2h 31m
Affected: Virtual Events
Timeline · 2 updates
  1. investigating Nov 18, 2025, 01:28 PM UTC

    Dear movingimage Virtual Event Users, We are investigating an issue that is affecting the mail service of Virtual Events. Currently, no email will be sent out when inviting attendees or sending out notifications. When we have further information or a resolution on this issue, we will post an update on the status page. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

  2. resolved Nov 18, 2025, 04:00 PM UTC

    Dear movingimage Virtual Event Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →

Notice October 15, 2025

Login engine degraded

Detected by Pingoru
Oct 15, 2025, 12:36 PM UTC
Resolved
Oct 15, 2025, 02:02 PM UTC
Duration
1h 25m
Affected: Authentication and SSO
Timeline · 2 updates
  1. monitoring Oct 15, 2025, 12:36 PM UTC

    Dear movingimage Users, We are pleased to inform you that the identified issue is now mitigated. The affected services listed below are being monitored. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

  2. resolved Oct 15, 2025, 02:02 PM UTC

    Dear movingimage Users, We are pleased to inform you that the identified issue is now resolved. The restored services are listed below. Thank you for your understanding. If you have any questions, feel free to get in contact with us. Your movingimage Team

Read the full incident report →