Is Monthio down?

ENGLISH Datafordeler, where we retrieve information from the CPR-registry from, has had degraded performance since 11:08 today. This means that it is possible that some cases will miss information we receive from the CPR-registry (e.g. name, CPR number, address and credit warnings). As we use an applicants CPR number for looking up properties/cars in Tinglysning, cases might also miss Tinglysning data. We recommend that applicants do not fill in their applications during this time. We will set up a banner in the application flow, advising applicants to finish their application after the incident has been solved. There is currently no timeframe for a potential fix, so we will continue to monitor the situation and update as soon as the issue has been resolved. DANISH Datafordeler, hvor vi indhenter data fra CPR-registret, har siden kl. 11:08 i dag oplevet driftsforstyrrelser. Dette betyder at det er muligt, at nogle sager som færdiggøres imens driftsforstyrrelserne pågår, mangler data som vi modtager fra CPR-registret. Fx. ansøgers fulde navn, CPR-nummer, bopæl og evt. kreditadvarsler. Da vi bruger ansøgeres CPR-numre til at slå op i tinglysning, er det derfor også muligt, at nogle sager kan mangle Tinglysning data. Vi anbefaler at ansøgere venter med at udfylde deres ansøgning, indtil problemet er løst. Vi vil videreformidle direkte til ansøgere, via et banner øverst i ansøgningsflowet. Der er pt. ikke muligt at sige noget om, hvornår dette er løst. Vi holder løbende øje med situationen, og opdaterer når situationen er løst.

This incident has been resolved.

Since the 26th of May, Danske Bank has had degraded performance, and we are seeing elevated error calls. Applicants might experience issues trying to connect to the bank in the application flow. We recommend that applicants with accounts in the bank try going through the application later, should they experience issues. We will advise them to do so via a banner in the flow.

The conversion is stabilizing. We will monitor the situation.

This incident has been resolved.

ENGLISH Tinglysning has since 15:30 today had degraded performance. Cases finished after this time might miss information from Tinglysning about properties and cars. There is currently no timeframe for a potential fix, so we will continue to monitor the situation and update as soon as the issue has been resolved. DANISH Tinglysning har siden kl. 15:30 i dag haft driftsforstyrrelser. Det er derfor muligt, at nogle ansøgninger, som er færdiggjort efter dette tidspunkt, mangler informationer fra Tinglysning. Vi har på nuværende tidspunkt ikke modtaget udmelding om hvornår situationen forventes løst, men vi holder øje med situationen og vil opdatere når situationen er løst, eller vi ved mere.

This incident has been resolved.

ENGLISH Tinglysning has since 08:30 today had degraded performance. Cases finished after this time might miss information from Tinglysning about properties and cars. There is currently no timeframe for a potential fix, so we will continue to monitor the situation and update as soon as the issue has been resolved. DANISH Tinglysning har siden kl. 08:30 i dag haft driftsforstyrrelser. Det er derfor muligt, at nogle ansøgninger, som er færdiggjort efter dette tidspunkt, mangler informationer fra Tinglysning. Vi har på nuværende tidspunkt ikke modtaget udmelding om hvornår situationen forventes løst, men vi holder øje med situationen og vil opdatere når situationen er løst, eller vi ved mere.

This incident has been resolved.

ENGLISH Spar Nord Bank has had degraded performance since the 1st of April, and we are now seeing elevated error calls. Applicants might experience issues trying to connect to Spar Nord Bank in the application flow. We recommend that applicants with accounts in Spar Nord Bank try going through the application later, should they experience issues. We will advise them to do so via a banner in the flow. DANISH Spar Nord Bank har siden d. 1. april haft driftsforstyrrelser. Ansøgere oplever problemer, når de i ansøgningen forsøger at logge ind på Spar Nord Bank. Vi anbefaler, at ansøgere som oplever problemer, prøver at udfylde deres ansøgning efter at Spar Nord Bank har afhjulpet problemet. Vi sætter et banner op i ansøgningsflowet, hvor vi anbefaler ansøgere at prøve igen senere, når situationen er afhjulpet.

The issue was due to a recent change in the online bank, in relation to the fusion between Nykredit and Spar Nord. Applicants with Spar Nord should choose Nykredit instead.