Monta incident
Smart Charging - Issues with starting Smart Charge sessions
Resolved after 30 minutes, affecting Smart charge, on June 23, 2026.
Smart Charging has been fully restored and is operating as expected. We are confident the issue has been resolved and no further impact is expected. We apologize for any inconvenience this may have caused during the disruption.
Affected components
Update timeline
- investigating Jun 23, 2026, 06:30 PM UTC
We are currently investigating an issue affecting Smart Charging sessions. Some customers may experience errors when attempting to start a Smart Charge. Standard (Charge Now) and Scheduled Charging are not affected and continue to work as expected. We apologize for the inconvenience and will provide further updates as our investigation progresses.
- monitoring Jun 23, 2026, 06:44 PM UTC
We have identified the root cause of the Smart Charging issue and applied mitigation measures. Smart Charging sessions are now starting successfully again, and we are actively monitoring to confirm full stability. Standard (Charge Now) and Scheduled Charging were not affected throughout this incident. We apologize for the disruption and will continue to keep you updated.
- resolved Jun 23, 2026, 07:00 PM UTC
Smart Charging has been fully restored and is operating as expected. We are confident the issue has been resolved and no further impact is expected. We apologize for any inconvenience this may have caused during the disruption.
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