Monta incident

Smart Charging - Issues with starting Smart Charge sessions

Minor Resolved View vendor source →

Monta experienced a minor incident on June 23, 2026 affecting Smart charge, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2026, 06:30 PM UTC
Resolved
Jun 23, 2026, 07:00 PM UTC
Duration
30m
Detected by Pingoru
Jun 23, 2026, 06:30 PM UTC

Affected components

Smart charge

Update timeline

  1. investigating Jun 23, 2026, 06:30 PM UTC

    We are currently investigating an issue affecting Smart Charging sessions. Some customers may experience errors when attempting to start a Smart Charge. Standard (Charge Now) and Scheduled Charging are not affected and continue to work as expected. We apologize for the inconvenience and will provide further updates as our investigation progresses.

  2. monitoring Jun 23, 2026, 06:44 PM UTC

    We have identified the root cause of the Smart Charging issue and applied mitigation measures. Smart Charging sessions are now starting successfully again, and we are actively monitoring to confirm full stability. Standard (Charge Now) and Scheduled Charging were not affected throughout this incident. We apologize for the disruption and will continue to keep you updated.

  3. resolved Jun 23, 2026, 07:00 PM UTC

    Smart Charging has been fully restored and is operating as expected. We are confident the issue has been resolved and no further impact is expected. We apologize for any inconvenience this may have caused during the disruption.