MoEngage incident

Dashboard 03 — Increased timeouts for SMS/WhatsApp short URLs (u3.mnge.co)

Notice Resolved View vendor source →

MoEngage experienced a notice incident on September 5, 2025 affecting One-time & Periodic Campaigns - SMS and Inform and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2025, 04:57 PM UTC
Resolved
Sep 05, 2025, 04:57 PM UTC
Duration
—
Detected by Pingoru
Sep 05, 2025, 04:57 PM UTC

Affected components

One-time & Periodic Campaigns - SMSInformOne-time & Periodic Campaigns - WhatsApp

Update timeline

  1. resolved Sep 05, 2025, 04:57 PM UTC

    On Sep 5, between 14:30–16:00 UTC (20:00–21:30 IST), we experienced increased timeouts for short URLs using http://u3.mnge.co/ . This affected links in Engage Campaigns and Inform Alerts sent via SMS and WhatsApp; customers using custom short domains were not impacted. The issue has been resolved and normal service has resumed. We regret the inconvenience caused and are continuing to investigate the root cause. If you continue to see problems or need any further details, please contact support.