MoEngage incident

Dc03 | Data ingestion lag | Impacts user updates, event ingestion and campaign stats

Minor Resolved View vendor source →

MoEngage experienced a minor incident on September 7, 2025 affecting Data Processing and Campaign Stats and 1 more component, lasting 1m. The incident has been resolved; the full update timeline is below.

Started
Sep 07, 2025, 04:43 PM UTC
Resolved
Sep 07, 2025, 04:44 PM UTC
Duration
1m
Detected by Pingoru
Sep 07, 2025, 04:43 PM UTC

Affected components

Data ProcessingCampaign StatsUser Imports

Update timeline

  1. investigating Sep 07, 2025, 04:43 PM UTC

    Hi there, We want to inform you about lag in our data ingestion pipeline that is responsible for user creation, user updates, event ingestion and campaign stats updation. The issue started at around 1pm IST and it was resolved by 4:30pm IST. All other capabilities will continue to function as expected. We have a dedicated team working on this, to ensure that the issue is identified and resolved at the earliest We really appreciate your understanding and cooperation in this regard. Thanks, Moengage

  2. resolved Sep 07, 2025, 04:44 PM UTC

    Hello, The ingestion lag is cleared and all the ingestion services are back to normal by 4pm IST. The team will continue to monitor the situation and do a detailed post-mortem. Thank you for your patience. Feel free to reach out to our support team in case any issue persists. Cheers, Moengage