MoEngage incident

Dc03 | Data ingestion lag | Impacts user updates, event ingestion and campaign stats

MoEngage experienced a minor incident on September 7, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Update timeline

resolved Sep 07, 2025, 04:44 PM UTC

Sep 7, 16:44 UTC Resolved - Hello, The ingestion lag is cleared and all the ingestion services are back to normal by 4pm IST. The team will continue to monitor the situation and do a detailed post-mortem. Thank you for your patience. Feel free to reach out to our support team in case any issue persists. Cheers, Moengage Sep 7, 16:43 UTC Investigating - Hi there, We want to inform you about lag in our data ingestion pipeline that is responsible for user creation, user updates, event ingestion and campaign stats updation. The issue started at around 1pm IST and it was resolved by 4:30pm IST. All other capabilities will continue to function as expected. We have a dedicated team working on this, to ensure that the issue is identified and resolved at the earliest We really appreciate your understanding and cooperation in this regard. Thanks, Moengage