- Detected by Pingoru
- May 01, 2026, 08:34 PM UTC
- Resolved
- May 01, 2026, 08:34 PM UTC
- Duration
- —
Timeline · 2 updates
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monitoring Apr 15, 2026, 06:35 PM UTC
Status: Monitoring On Monday, April 13, 2026, between 9:00AM and 9:20AM PT, a subset of payments processed through the point of sale flow were charged but remained stuck in a pending state. By Tuesday, April 21, 2026, the pending transactions should be removed from affected cardholders bank statements.
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resolved May 01, 2026, 08:34 PM UTC
Status: Resolved We have confirmed all pending transactions have been removed from affected cardholders bank statements.
Read the full incident report →
- Detected by Pingoru
- May 01, 2026, 07:05 PM UTC
- Resolved
- May 01, 2026, 07:05 PM UTC
- Duration
- —
Affected: Booker APIMindbody Corporate ToolsFitMetrix In-Studio SolutionsMessenger[ai]Mindbody APIMindbody Consumer WebMindbody AppMindbody Branded AppMindbody Class Check-In AppFitMetrix WebhooksMindbody WebhooksMarketing SuiteMindbody Branded WebMindbody WebsiteMindbody Video - Virtual Wellness PlatformFitMetrix Web SoftwareBooker Web SoftwareBooker Mobile AppBooker Branded AppBooker Payment ProcessingBooker Online BookingFitMetrix APIMindbody Business AppFitMetrix Trainer PortalFitMetrix Admin PortalInsightsFitMetrix Branded Mobile AppBooker Reservationist BookingMindbody Payment ProcessingMindbody Web Software - Europe, Middle East, and AfricaMindbody Web Software - North, Central, and South AmericaMindbody Web Software - Asia Pacific
Timeline · 1 update
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resolved May 01, 2026, 07:05 PM UTC
Status: Resolved On Thursday, April 30, 2026, between 12:05PM and 12:25PM PT, Booker customers using Point of Sale v2 experienced errors while attempting to process payments. Our engineering teams successfully implemented a fix and restored services. Thank you for your patience while we worked to restore services! Affected components FitMetrix In-Studio Solutions (Operational) Booker Web Software (Operational) Mindbody Video - Virtual Wellness Platform (Operational) Mindbody Payment Processing (Operational) Mindbody App (Operational) Mindbody Web Software - Asia Pacific (Operational) Booker Branded App (Operational) Mindbody Branded Web (Operational) FitMetrix Web Software (Operational) Booker Payment Processing (Operational) Messenger[ai] (Operational) FitMetrix Trainer Portal (Operational) Mindbody API (Operational) Booker Reservationist Booking (Operational) Booker API (Operational) FitMetrix Branded Mobile App (Operational) Mindbody Corporate Tools (Operational) Mindbody Web Software - Europe, Middle East, and Africa (Operational) Mindbody Web Software - North, Central, and South America (Operational) Insights (Operational) Mindbody Branded App (Operational) Marketing Suite (Operational) Mindbody Class Check-In App (Operational) FitMetrix API (Operational) Booker Online Booking (Operational) Mindbody Business App (Operational) Mindbody Webhooks (Operational) Booker Mobile App (Operational) FitMetrix Webhooks (Operational) Mindbody Website (Operational) Mindbody Consumer Web (Operational) FitMetrix Admin Portal (Operational)
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 04:54 PM UTC
- Resolved
- Apr 13, 2026, 04:54 PM UTC
- Duration
- —
Affected: Mindbody Payment Processing
Timeline · 3 updates
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investigating Apr 13, 2026, 04:19 PM UTC
Status: Investigating We are investigating an issue impacting the Mindbody Web Software. Mindbody customers are intermittently experiencing an error when attempting to checkout through the point of sale screen. Thank you for your patience while we work to restore services. Our next update will be at 10:30AM PT. Affected components Mindbody Payment Processing (Degraded performance)
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identified Apr 13, 2026, 04:31 PM UTC
Status: Identified We have identified the issue impacting the Mindbody Web Software Point of Sale. Our engineering team has implemented a fix and we're monitoring to ensure system stability. There may be continued intermittent errors while the fix applies. Our next update will be at 10:00AM PT. Affected components Mindbody Payment Processing (Degraded performance)
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resolved Apr 13, 2026, 04:54 PM UTC
Status: Resolved Our engineering teams have successfully rolled out a fix and the Mindbody Web Software has been restored to full functionality. Affected components Mindbody Payment Processing (Operational)
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 06:32 PM UTC
- Resolved
- Apr 01, 2026, 06:32 PM UTC
- Duration
- —
Affected: Mindbody Web Software - Europe, Middle East, and AfricaMindbody Web Software - North, Central, and South AmericaMindbody Web Software - Asia Pacific
Timeline · 2 updates
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investigating Apr 01, 2026, 05:50 PM UTC
Status: Investigating We are aware of an issue impacting pipelines failing to populate on customer sites. Next update will be provided at 12:00PM PT or as additional information becomes available. Affected components Mindbody Web Software - Europe, Middle East, and Africa (Degraded performance) Mindbody Web Software - North, Central, and South America (Degraded performance) Mindbody Web Software - Asia Pacific (Degraded performance)
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resolved Apr 01, 2026, 06:32 PM UTC
Status: Resolved Engineers identified and implemented a fix to the issue impacting pipelines on customer sites, resolving this issue. Thank you for your patience while we worked to resolve this issue. Affected components Mindbody Web Software - Asia Pacific (Operational) Mindbody Web Software - Europe, Middle East, and Africa (Operational) Mindbody Web Software - North, Central, and South America (Operational)
Read the full incident report →
- Detected by Pingoru
- Mar 27, 2026, 09:01 PM UTC
- Resolved
- Mar 27, 2026, 09:01 PM UTC
- Duration
- —
Affected: Mindbody Web Software - Europe, Middle East, and AfricaMindbody Web Software - North, Central, and South AmericaMindbody Web Software - Asia Pacific
Timeline · 3 updates
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investigating Mar 27, 2026, 08:33 PM UTC
Status: Investigating We are aware of issues impacting the Mindbody Web Software. Our engineering teams are currently investigating. We will provide an update once we identify the issue. Thank you for your patience! Affected components Mindbody Web Software - Europe, Middle East, and Africa (Partial outage) Mindbody Web Software - North, Central, and South America (Partial outage) Mindbody Web Software - Asia Pacific (Partial outage)
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monitoring Mar 27, 2026, 08:50 PM UTC
Status: Monitoring Our engineering teams identified the issue and have implemented a fix. Mindbody customers may have experienced loading issues for critical features throughout the Mindbody Web Software. We are currently monitoring to ensure system stability. Thank you for your patience! Affected components Mindbody Web Software - Asia Pacific (Operational) Mindbody Web Software - Europe, Middle East, and Africa (Operational) Mindbody Web Software - North, Central, and South America (Operational)
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resolved Mar 27, 2026, 09:01 PM UTC
Status: Resolved Our engineering teams have successfully resolved the issue. Affected components Mindbody Web Software - North, Central, and South America (Operational) Mindbody Web Software - Asia Pacific (Operational) Mindbody Web Software - Europe, Middle East, and Africa (Operational)
Read the full incident report →
- Detected by Pingoru
- Mar 27, 2026, 12:42 PM UTC
- Resolved
- Mar 27, 2026, 12:42 PM UTC
- Duration
- —
Affected: Marketing Suite
Timeline · 3 updates
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investigating Mar 27, 2026, 10:55 AM UTC
Status: Investigating We are investigating an issue impacting Marketing Suite. Some customers are unable to access Marketing Suite dependent upon region. Thank you for your patience while we work to restore services! Affected components Marketing Suite (Partial outage)
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identified Mar 27, 2026, 12:02 PM UTC
Status: Identified Our engineering teams have identified the issue impacting Marketing Suite. We’re working to roll out a fix. Thank you for your patience! Affected components Marketing Suite (Partial outage)
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resolved Mar 27, 2026, 12:42 PM UTC
Status: Resolved Resolved The issue impacting Marketing Suite has been fully resolved. A fix has been successfully deployed, and access has been restored for all affected regions. We sincerely apologize for the disruption this caused and appreciate your patience while our engineering teams worked to resolve the issue. If you continue to experience any problems accessing Marketing Suite, please contact our support team. Affected components Marketing Suite (Operational)
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 05:17 PM UTC
- Resolved
- Mar 25, 2026, 05:17 PM UTC
- Duration
- —
Timeline · 2 updates
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monitoring Mar 23, 2026, 10:42 PM UTC
Status: Monitoring We identified a 3rd party upstream provider impacted Mindbody Payments between 07:00 to 07:30 UTC on March 23rd, 2026. Mindbody customers in Hong Kong using Mindbody Payments may experience delayed payouts depending on their funding schedule. We have confirmed the 3rd party upstream processor has resolved the issue. Thank you for your patience.
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resolved Mar 25, 2026, 05:17 PM UTC
Status: Resolved The issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 11, 2026, 04:03 PM UTC
- Resolved
- Mar 11, 2026, 04:03 PM UTC
- Duration
- —
Affected: Mindbody Web Software - Europe, Middle East, and AfricaMindbody Web Software - North, Central, and South AmericaMindbody Web Software - Asia Pacific
Timeline · 2 updates
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investigating Mar 11, 2026, 03:47 PM UTC
Status: Investigating We are aware of degraded performance affecting Mindbody. Our team is investigating. We will update this page as we learn more. Affected components Mindbody Web Software - Europe, Middle East, and Africa (Degraded performance) Mindbody Web Software - North, Central, and South America (Degraded performance) Mindbody Web Software - Asia Pacific (Degraded performance)
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resolved Mar 11, 2026, 04:03 PM UTC
Status: Resolved The issue affecting Mindbody has been resolved. All services are operating normally. We apologize for the disruption and thank you for your patience. If you continue to experience issues, please contact support. Affected components Mindbody Web Software - Europe, Middle East, and Africa (Operational) Mindbody Web Software - North, Central, and South America (Operational) Mindbody Web Software - Asia Pacific (Operational)
Read the full incident report →
- Detected by Pingoru
- Mar 10, 2026, 10:58 PM UTC
- Resolved
- Mar 10, 2026, 10:58 PM UTC
- Duration
- —
Timeline · 2 updates
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monitoring Mar 09, 2026, 11:00 PM UTC
Status: Monitoring We have identified a 3rd party upstream provider impacting Mindbody Payments. Mindbody customers using Mindbody Payments will receive their payouts a day later than expected for transactions made between 9:00 PM, March 7, and 9:00 PM, March 8.
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resolved Mar 10, 2026, 10:58 PM UTC
Status: Resolved We have confirmed that the 3rd party upstream processor successfully paid out the pending transactions. Thank you for your patience!
Read the full incident report →
- Detected by Pingoru
- Mar 03, 2026, 08:54 PM UTC
- Resolved
- Mar 03, 2026, 08:54 PM UTC
- Duration
- —
Affected: Mindbody Web Software - Europe, Middle East, and AfricaMindbody Web Software - North, Central, and South AmericaMindbody Web Software - Asia Pacific
Timeline · 2 updates
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identified Mar 03, 2026, 08:43 PM UTC
Status: Identified We have identified an issue impacting class sign ins within the Mindbody Web Software. Mindbody customers are unable to add consumers to the class roster via the Mindbody Web Software. As a workaround, in the Class sign in sheet, you can successfully click the "Adv. Register" button to add new consumers to a class. Thank you for your patience while we work to restore services. We will provide an update once we've rolled out a fix. Affected components Mindbody Web Software - Europe, Middle East, and Africa (Degraded performance) Mindbody Web Software - North, Central, and South America (Degraded performance) Mindbody Web Software - Asia Pacific (Degraded performance)
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resolved Mar 03, 2026, 08:54 PM UTC
Status: Resolved Our engineering teams have successfully implemented a fix and the class sign in sheet in now fixed. Thank you for your patience while we worked to restore services. Affected components Mindbody Web Software - Europe, Middle East, and Africa (Operational) Mindbody Web Software - North, Central, and South America (Operational) Mindbody Web Software - Asia Pacific (Operational)
Read the full incident report →
- Detected by Pingoru
- Mar 01, 2026, 06:45 PM UTC
- Resolved
- Mar 01, 2026, 06:45 PM UTC
- Duration
- —
Affected: Mindbody Payment Processing
Timeline · 2 updates
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investigating Mar 01, 2026, 04:42 PM UTC
Status: Investigating We are currently investigating an issue affecting SEPA transactions for a subset of customers. Some SEPA payments are not being processed as expected. Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible. We understand the importance of timely payment processing and apologize for the inconvenience this may cause. We will provide further updates as soon as more information becomes available. Affected components Mindbody Payment Processing (Degraded performance)
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resolved Mar 01, 2026, 06:45 PM UTC
Status: Resolved Resolved - SEPA Transaction Processing The issue affecting SEPA transactions has been resolved. The disruption was caused by an incident with our third-party payment provider, Stripe, which has now been fully addressed. Payment processing has returned to normal. Impacted Autopays will automatically reattempt within 24h. If you prefer not to wait, you may manually rerun the affected transactions directly from the Autopay Detail Report. We apologize for the inconvenience and appreciate your patience while this issue was being resolved. Affected components Mindbody Payment Processing (Operational)
Read the full incident report →
- Detected by Pingoru
- Feb 06, 2026, 05:51 PM UTC
- Resolved
- Feb 06, 2026, 05:51 PM UTC
- Duration
- —
Affected: Booker Payment ProcessingMindbody Payment Processing
Timeline · 3 updates
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monitoring Jan 29, 2026, 10:02 PM UTC
Status: Monitoring We've identified a 3rd party upstream payment processor experiencing an issue. Mindbody customers in the EUR region using Mindbody Payments may experience an "Invalid account number" or "Invalid credentials" decline code when attempting to process Visa or MasterCard credit cards. We will provide updates as received to this issue. In the meantime, if you experience an invalid decline, please reattempt to process or wait until the issue has been resolved. Affected components Booker Payment Processing (Degraded performance) Mindbody Payment Processing (Degraded performance)
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monitoring Feb 03, 2026, 11:20 PM UTC
Status: Monitoring The 3rd party upstream payment processor has identified the cause of increased Visa and MasterCard declines for Mindbody Payments customers and working to resolve the issue. Mindbody customers in the EUR region using Mindbody Payments may experience an "Invalid account number" or "Invalid credentials" decline code when attempting to process Visa or MasterCard credit cards. We will continue to provide updates as received to this issue. In the meantime, if you experience an invalid decline, please reach out to your card issuer or wait until the issue has been resolved. Affected components Mindbody Payment Processing (Degraded performance) Booker Payment Processing (Degraded performance)
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resolved Feb 06, 2026, 05:51 PM UTC
Status: Resolved The 3rd party upstream payment processor has resolved the issue resulting in a portion of Mindbody customers in the EUR region using Mindbody Payments to experience an "Invalid account number" or "Invalid credentials" decline code when attempting to process Visa or MasterCard credit cards. Affected components Booker Payment Processing (Operational) Mindbody Payment Processing (Operational)
Read the full incident report →
