- Detected by Pingoru
- Jun 15, 2026, 12:15 PM UTC
- Resolved
- Jun 15, 2026, 12:15 PM UTC
- Duration
- —
Affected: Mindbody APIMindbody Branded AppMindbody Branded WebMindbody Web Software - Europe, Middle East, and AfricaMindbody Web Software - North, Central, and South AmericaMindbody Web Software - Asia Pacific
Timeline · 3 updates
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investigating Jun 15, 2026, 11:28 AM UTC
Status: Investigating We are currently investigating an issue affecting the Mindbody web software and related services, including the Branded App. Customers may experience difficulties searching for consumers across certain areas of the platform, see duplicate navigation items, and encounter errors within consumer-facing services such as the Branded App. Our team is actively working to identify the root cause and restore full functionality. We will provide updates as more information becomes available. Affected components Mindbody Web Software - North, Central, and South America (Degraded performance) Mindbody Branded Web (Degraded performance) Mindbody Branded App (Degraded performance) Mindbody Web Software - Asia Pacific (Degraded performance) Mindbody Web Software - Europe, Middle East, and Africa (Degraded performance)
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monitoring Jun 15, 2026, 12:01 PM UTC
Status: Monitoring We have identified the root cause of the issue and implemented a fix. Service functionality has largely recovered across the affected systems, including the Mindbody web software and Branded App. We are currently monitoring the environment to ensure stability and expect full recovery shortly. We will continue to provide updates as needed. Affected components Mindbody Web Software - Europe, Middle East, and Africa (Degraded performance) Mindbody Web Software - North, Central, and South America (Degraded performance) Mindbody Branded Web (Degraded performance) Mindbody Branded App (Degraded performance) Mindbody API (Degraded performance) Mindbody Web Software - Asia Pacific (Degraded performance)
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resolved Jun 15, 2026, 12:15 PM UTC
Status: Resolved Resolved This incident has been fully resolved. We identified the root cause, implemented a fix, and verified that all affected services are operating normally. Thank you for your patience and understanding while we worked to restore service. Affected components Mindbody Web Software - Europe, Middle East, and Africa (Operational) Mindbody Web Software - North, Central, and South America (Operational) Mindbody Branded Web (Operational) Mindbody Branded App (Operational) Mindbody API (Operational) Mindbody Web Software - Asia Pacific (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 11, 2026, 06:22 PM UTC
- Resolved
- Jun 11, 2026, 06:22 PM UTC
- Duration
- —
Affected: Mindbody Corporate Tools
Timeline · 3 updates
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identified Jun 11, 2026, 05:32 PM UTC
Status: Identified Engineers have identified and working to resolve an issue impacting Site to Site navigation within the Mindbody Web Software. The next update will be provided at 11:30AM PT, or as additional information becomes available. Affected components Mindbody Corporate Tools (Degraded performance)
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monitoring Jun 11, 2026, 05:52 PM UTC
Status: Monitoring Engineers have resolved the issue impacting Site to Site navigation. At this time, the team will continue to monitor. Thank you for your patience while we worked to resolve the issue. Affected components Mindbody Corporate Tools (Operational)
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resolved Jun 11, 2026, 06:22 PM UTC
Status: Resolved This issue is resolved Affected components Mindbody Corporate Tools (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 08, 2026, 01:54 PM UTC
- Resolved
- Jun 08, 2026, 01:54 PM UTC
- Duration
- —
Affected: Marketing Suite
Timeline · 3 updates
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investigating Jun 08, 2026, 10:16 AM UTC
Status: Investigating We have identified an issue preventing Automations from displaying in Marketing Suite. The Automations screen will only display a Create Automation button. Our teams are actively working to resolve the issue and restore normal service as quickly as possible. We will share further updates here as more information becomes available. Affected components Marketing Suite (Partial outage)
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monitoring Jun 08, 2026, 12:03 PM UTC
Status: Monitoring Our engineering teams have identified the issue and implemented a fix. We are currently monitoring to ensure this issue is fully resolved Affected components Marketing Suite (Partial outage)
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resolved Jun 08, 2026, 01:54 PM UTC
Status: Resolved Our Engineering teams have successfully implemented a fix and Automations are viewable in the Marketing Suite Automations screen. Thank you for your patience whilst we worked to resolve this issue. Affected components Marketing Suite (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 02, 2026, 09:39 PM UTC
- Resolved
- Jun 02, 2026, 09:39 PM UTC
- Duration
- —
Affected: Mindbody Corporate ToolsMindbody APIMindbody Consumer WebMindbody AppMindbody Branded AppMindbody Class Check-In AppMindbody WebhooksMindbody Branded WebMindbody WebsiteMindbody Video - Virtual Wellness PlatformMindbody Business AppMindbody Payment ProcessingMindbody Web Software - Europe, Middle East, and AfricaMindbody Web Software - North, Central, and South AmericaMindbody Web Software - Asia Pacific
Timeline · 5 updates
Read the full incident report →
- Detected by Pingoru
- May 28, 2026, 05:06 PM UTC
- Resolved
- May 28, 2026, 05:06 PM UTC
- Duration
- —
Affected: Mindbody Payment Processing
Timeline · 2 updates
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monitoring May 28, 2026, 12:32 AM UTC
Status: Monitoring We have identified an issue with an upstream partner that has caused a delay in Payouts for some US Mindbody Payments users. The issue has been resolved, and payouts scheduled for May 27th will be delayed by one business day. All payouts scheduled for May 28th and subsequent days will land as expected. The next update will be provided at 4:00PM PT, on May 28th, 2026, or as additional information becomes available. Affected components Mindbody Payment Processing (Degraded performance)
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resolved May 28, 2026, 05:06 PM UTC
Status: Resolved This issue has been resolved. Affected components Mindbody Payment Processing (Operational)
Read the full incident report →
- Detected by Pingoru
- May 27, 2026, 06:32 PM UTC
- Resolved
- May 27, 2026, 06:32 PM UTC
- Duration
- —
Affected: Mindbody Web Software - Europe, Middle East, and AfricaMindbody Web Software - North, Central, and South AmericaMindbody Web Software - Asia Pacific
Timeline · 2 updates
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identified May 27, 2026, 06:04 PM UTC
Status: Identified Engineers have identified and working to resolve an issue impacting Mindbody Payments customers. At this time, Merchants are unable to access the payments portal via the drop-down menu when clicking on their name in the upper right corner. Merchants can however access the payment portal through the POS screen by clicking "More" and selecting "Payments Portal" from that drop-down menu. The next update will be made at 12:30PM PT or as information becomes available. Affected components Mindbody Web Software - North, Central, and South America (Degraded performance) Mindbody Web Software - Asia Pacific (Degraded performance) Mindbody Web Software - Europe, Middle East, and Africa (Degraded performance)
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resolved May 27, 2026, 06:32 PM UTC
Status: Resolved Engineers have resolved the issue impacting Mindbody Payments customers. Thank you for your patience as we worked to resolve this issue. Affected components Mindbody Web Software - Europe, Middle East, and Africa (Operational) Mindbody Web Software - North, Central, and South America (Operational) Mindbody Web Software - Asia Pacific (Operational)
Read the full incident report →
- Detected by Pingoru
- May 19, 2026, 09:25 PM UTC
- Resolved
- May 19, 2026, 09:25 PM UTC
- Duration
- —
Timeline · 2 updates
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monitoring May 18, 2026, 11:18 PM UTC
Status: Monitoring We are investigating an issue affecting Mindbody Payments. A subset of customers in Mexico who were scheduled to receive payouts today will instead receive them tomorrow. We are actively working with our payment processor to confirm payouts are distributed as expected tomorrow.
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resolved May 19, 2026, 09:25 PM UTC
Status: Resolved We have confirmed that the payouts occurred as expected.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 04:49 PM UTC
- Resolved
- May 18, 2026, 04:49 PM UTC
- Duration
- —
Affected: Mindbody Web Software - Europe, Middle East, and AfricaMindbody Web Software - North, Central, and South AmericaMindbody Web Software - Asia Pacific
Timeline · 2 updates
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investigating May 18, 2026, 03:39 PM UTC
Status: Investigating We are investigating an issue impacting the Mindbody Web Software. A subset of Mindbody customers may find themselves unexpectedly logged out while navigating the Mindbody Web Software. If this occurs, logging back in should restore access, though the issue may reoccur. Thank you for your patience while we work to resolve this. Our next update will be at 10:00 AM PT. Affected components Mindbody Web Software - Asia Pacific (Degraded performance) Mindbody Web Software - Europe, Middle East, and Africa (Degraded performance) Mindbody Web Software - North, Central, and South America (Degraded performance)
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resolved May 18, 2026, 04:49 PM UTC
Status: Resolved Our engineering teams successfully implemented a fix and any intermittent unexpected logout issues have been resolved. Affected components Mindbody Web Software - North, Central, and South America (Operational) Mindbody Web Software - Asia Pacific (Operational) Mindbody Web Software - Europe, Middle East, and Africa (Operational)
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 09:35 AM UTC
- Resolved
- May 18, 2026, 09:35 AM UTC
- Duration
- —
Affected: Mindbody Branded Web
Timeline · 2 updates
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identified May 18, 2026, 07:35 AM UTC
Status: Identified We have identified an issue preventing some consumers from completing their purchase on Branded Web. After selecting a payment method during checkout, a black screen may appear displaying transaction details, which prevents checkout from completing. The impact is limited to businesses using a specific version of the Branded Web checkout flow and affects various payment methods. Our teams are actively working to resolve the issue and restore normal service as quickly as possible. We will share further updates here as more information becomes available. Affected components Mindbody Branded Web (Partial outage)
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resolved May 18, 2026, 09:35 AM UTC
Status: Resolved Resolved - Branded Web Checkout Issue This incident has now been resolved. We previously identified an issue affecting some consumers during checkout on Branded Web. After selecting a payment method, a black screen showing transaction details could appear, preventing the purchase from being completed. The issue was limited to businesses using a specific version of the Branded Web checkout flow and impacted multiple payment methods. A fix has been deployed, and checkout functionality has been restored. All payment methods on affected flows should now be operating as expected. If you are still experiencing any problems, please contact Support. We apologise for the disruption and appreciate your patience while this was being resolved Affected components Mindbody Branded Web (Operational)
Read the full incident report →
- Detected by Pingoru
- May 14, 2026, 01:46 PM UTC
- Resolved
- May 14, 2026, 01:46 PM UTC
- Duration
- —
Affected: Mindbody Branded Web
Timeline · 2 updates
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investigating May 14, 2026, 08:44 AM UTC
Status: Investigating We’re currently investigating an issue where the Prospect Widget returns an error after the form is completed and submitted. Our team is actively working to identify the root cause. We’ll share further updates as soon as we have more information. Thank you for your patience while we work to resolve this. Affected components Mindbody Branded Web (Degraded performance)
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resolved May 14, 2026, 01:46 PM UTC
Status: Resolved Resolved – Prospect Widget Form Errors The issue affecting the Prospect Widget, where an error occurred after submitting the form, has now been resolved. Our team has implemented a fix, and the widget is functioning as expected. We’ll continue to monitor performance to ensure stability. Thank you for your patience while we worked to restore full functionality. Affected components Mindbody Branded Web (Operational)
Read the full incident report →
- Detected by Pingoru
- May 14, 2026, 12:23 AM UTC
- Resolved
- May 14, 2026, 12:23 AM UTC
- Duration
- —
Affected: Booker Web Software
Timeline · 2 updates
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investigating May 13, 2026, 10:00 PM UTC
Status: Investigating We are investigating an issue impacting the Booker Web Software. Some Booker customers are experiencing intermittent slower than normal page load times and errors when navigating through the Booker Web Software. We apologize for the inconvenience. Our next update will be at 5:00PM PT. Affected components Booker Web Software (Degraded performance)
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resolved May 14, 2026, 12:23 AM UTC
Status: Resolved Our engineering teams have successfully implemented a fix and the Booker Web Software is stable. Thank you for your patience as we worked to restore services! Affected components Booker Web Software (Operational)
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 10:48 PM UTC
- Resolved
- May 08, 2026, 10:48 PM UTC
- Duration
- —
Affected: Mindbody Web Software - Europe, Middle East, and AfricaMindbody Web Software - North, Central, and South AmericaMindbody Web Software - Asia Pacific
Timeline · 2 updates
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investigating May 08, 2026, 10:08 PM UTC
Status: Investigating Engineers are aware and working to resolve an issue impacting Mindbody Payments. A subset of customers using Mindbody Payments may experience issues with loading the Payments Portal, encountering a blank page. Next update will be provided at 4:00pm pt or as additional information becomes available. Affected components Mindbody Web Software - Asia Pacific (Degraded performance) Mindbody Web Software - Europe, Middle East, and Africa (Degraded performance) Mindbody Web Software - North, Central, and South America (Degraded performance)
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resolved May 08, 2026, 10:48 PM UTC
Status: Resolved Our engineers identified the issue impacting the Payments portal and have resolved the issue. During time of impact a subset of customers experienced issues loading the payment portal. Thank you for your patience as we worked to resolve the issue. Affected components Mindbody Web Software - Europe, Middle East, and Africa (Operational) Mindbody Web Software - North, Central, and South America (Operational) Mindbody Web Software - Asia Pacific (Operational)
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 07:49 PM UTC
- Resolved
- May 08, 2026, 07:49 PM UTC
- Duration
- —
Affected: Booker Payment Processing
Timeline · 2 updates
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identified May 08, 2026, 07:15 PM UTC
Status: Identified We have identified an upstream 3rd party payment processor, Clover, experiencing an issue impacting Booker Payment Processing. Booker v2 customers using Clover as their payment processor are receiving an error when attempting to process a payment. We are working with Clover to resolve the issue as soon as possible. Thank you for your patience, our next update will be at 2:00PM PT. Affected components Booker Payment Processing (Partial outage)
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resolved May 08, 2026, 07:49 PM UTC
Status: Resolved Clover has resolved their incident impacting Booker Payment Processing. Affected components Booker Payment Processing (Operational)
Read the full incident report →
- Detected by Pingoru
- May 01, 2026, 08:34 PM UTC
- Resolved
- May 01, 2026, 08:34 PM UTC
- Duration
- —
Timeline · 2 updates
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monitoring Apr 15, 2026, 06:35 PM UTC
Status: Monitoring On Monday, April 13, 2026, between 9:00AM and 9:20AM PT, a subset of payments processed through the point of sale flow were charged but remained stuck in a pending state. By Tuesday, April 21, 2026, the pending transactions should be removed from affected cardholders bank statements.
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resolved May 01, 2026, 08:34 PM UTC
Status: Resolved We have confirmed all pending transactions have been removed from affected cardholders bank statements.
Read the full incident report →
- Detected by Pingoru
- May 01, 2026, 07:05 PM UTC
- Resolved
- May 01, 2026, 07:05 PM UTC
- Duration
- —
Affected: Booker APIMindbody Corporate ToolsFitMetrix In-Studio SolutionsMessenger[ai]Mindbody APIMindbody Consumer WebMindbody AppMindbody Branded AppMindbody Class Check-In AppFitMetrix WebhooksMindbody WebhooksMarketing SuiteMindbody Branded WebMindbody WebsiteMindbody Video - Virtual Wellness PlatformFitMetrix Web SoftwareBooker Web SoftwareBooker Mobile AppBooker Branded AppBooker Payment ProcessingBooker Online BookingFitMetrix APIMindbody Business AppFitMetrix Trainer PortalFitMetrix Admin PortalInsightsFitMetrix Branded Mobile AppBooker Reservationist BookingMindbody Payment ProcessingMindbody Web Software - Europe, Middle East, and AfricaMindbody Web Software - North, Central, and South AmericaMindbody Web Software - Asia Pacific
Timeline · 1 update
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 04:54 PM UTC
- Resolved
- Apr 13, 2026, 04:54 PM UTC
- Duration
- —
Affected: Mindbody Payment Processing
Timeline · 3 updates
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investigating Apr 13, 2026, 04:19 PM UTC
Status: Investigating We are investigating an issue impacting the Mindbody Web Software. Mindbody customers are intermittently experiencing an error when attempting to checkout through the point of sale screen. Thank you for your patience while we work to restore services. Our next update will be at 10:30AM PT. Affected components Mindbody Payment Processing (Degraded performance)
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identified Apr 13, 2026, 04:31 PM UTC
Status: Identified We have identified the issue impacting the Mindbody Web Software Point of Sale. Our engineering team has implemented a fix and we're monitoring to ensure system stability. There may be continued intermittent errors while the fix applies. Our next update will be at 10:00AM PT. Affected components Mindbody Payment Processing (Degraded performance)
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resolved Apr 13, 2026, 04:54 PM UTC
Status: Resolved Our engineering teams have successfully rolled out a fix and the Mindbody Web Software has been restored to full functionality. Affected components Mindbody Payment Processing (Operational)
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 06:32 PM UTC
- Resolved
- Apr 01, 2026, 06:32 PM UTC
- Duration
- —
Affected: Mindbody Web Software - Europe, Middle East, and AfricaMindbody Web Software - North, Central, and South AmericaMindbody Web Software - Asia Pacific
Timeline · 2 updates
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investigating Apr 01, 2026, 05:50 PM UTC
Status: Investigating We are aware of an issue impacting pipelines failing to populate on customer sites. Next update will be provided at 12:00PM PT or as additional information becomes available. Affected components Mindbody Web Software - Europe, Middle East, and Africa (Degraded performance) Mindbody Web Software - North, Central, and South America (Degraded performance) Mindbody Web Software - Asia Pacific (Degraded performance)
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resolved Apr 01, 2026, 06:32 PM UTC
Status: Resolved Engineers identified and implemented a fix to the issue impacting pipelines on customer sites, resolving this issue. Thank you for your patience while we worked to resolve this issue. Affected components Mindbody Web Software - Asia Pacific (Operational) Mindbody Web Software - Europe, Middle East, and Africa (Operational) Mindbody Web Software - North, Central, and South America (Operational)
Read the full incident report →
- Detected by Pingoru
- Mar 27, 2026, 12:42 PM UTC
- Resolved
- Mar 27, 2026, 12:42 PM UTC
- Duration
- —
Affected: Marketing Suite
Timeline · 3 updates
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investigating Mar 27, 2026, 10:55 AM UTC
Status: Investigating We are investigating an issue impacting Marketing Suite. Some customers are unable to access Marketing Suite dependent upon region. Thank you for your patience while we work to restore services! Affected components Marketing Suite (Partial outage)
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identified Mar 27, 2026, 12:02 PM UTC
Status: Identified Our engineering teams have identified the issue impacting Marketing Suite. We’re working to roll out a fix. Thank you for your patience! Affected components Marketing Suite (Partial outage)
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resolved Mar 27, 2026, 12:42 PM UTC
Status: Resolved Resolved The issue impacting Marketing Suite has been fully resolved. A fix has been successfully deployed, and access has been restored for all affected regions. We sincerely apologize for the disruption this caused and appreciate your patience while our engineering teams worked to resolve the issue. If you continue to experience any problems accessing Marketing Suite, please contact our support team. Affected components Marketing Suite (Operational)
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 05:17 PM UTC
- Resolved
- Mar 25, 2026, 05:17 PM UTC
- Duration
- —
Timeline · 2 updates
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monitoring Mar 23, 2026, 10:42 PM UTC
Status: Monitoring We identified a 3rd party upstream provider impacted Mindbody Payments between 07:00 to 07:30 UTC on March 23rd, 2026. Mindbody customers in Hong Kong using Mindbody Payments may experience delayed payouts depending on their funding schedule. We have confirmed the 3rd party upstream processor has resolved the issue. Thank you for your patience.
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resolved Mar 25, 2026, 05:17 PM UTC
Status: Resolved The issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 11, 2026, 04:03 PM UTC
- Resolved
- Mar 11, 2026, 04:03 PM UTC
- Duration
- —
Affected: Mindbody Web Software - Europe, Middle East, and AfricaMindbody Web Software - North, Central, and South AmericaMindbody Web Software - Asia Pacific
Timeline · 2 updates
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investigating Mar 11, 2026, 03:47 PM UTC
Status: Investigating We are aware of degraded performance affecting Mindbody. Our team is investigating. We will update this page as we learn more. Affected components Mindbody Web Software - Europe, Middle East, and Africa (Degraded performance) Mindbody Web Software - North, Central, and South America (Degraded performance) Mindbody Web Software - Asia Pacific (Degraded performance)
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resolved Mar 11, 2026, 04:03 PM UTC
Status: Resolved The issue affecting Mindbody has been resolved. All services are operating normally. We apologize for the disruption and thank you for your patience. If you continue to experience issues, please contact support. Affected components Mindbody Web Software - Europe, Middle East, and Africa (Operational) Mindbody Web Software - North, Central, and South America (Operational) Mindbody Web Software - Asia Pacific (Operational)
Read the full incident report →
- Detected by Pingoru
- Mar 10, 2026, 10:58 PM UTC
- Resolved
- Mar 10, 2026, 10:58 PM UTC
- Duration
- —
Timeline · 2 updates
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monitoring Mar 09, 2026, 11:00 PM UTC
Status: Monitoring We have identified a 3rd party upstream provider impacting Mindbody Payments. Mindbody customers using Mindbody Payments will receive their payouts a day later than expected for transactions made between 9:00 PM, March 7, and 9:00 PM, March 8.
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resolved Mar 10, 2026, 10:58 PM UTC
Status: Resolved We have confirmed that the 3rd party upstream processor successfully paid out the pending transactions. Thank you for your patience!
Read the full incident report →
- Detected by Pingoru
- Mar 03, 2026, 08:54 PM UTC
- Resolved
- Mar 03, 2026, 08:54 PM UTC
- Duration
- —
Affected: Mindbody Web Software - Europe, Middle East, and AfricaMindbody Web Software - North, Central, and South AmericaMindbody Web Software - Asia Pacific
Timeline · 2 updates
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identified Mar 03, 2026, 08:43 PM UTC
Status: Identified We have identified an issue impacting class sign ins within the Mindbody Web Software. Mindbody customers are unable to add consumers to the class roster via the Mindbody Web Software. As a workaround, in the Class sign in sheet, you can successfully click the "Adv. Register" button to add new consumers to a class. Thank you for your patience while we work to restore services. We will provide an update once we've rolled out a fix. Affected components Mindbody Web Software - Europe, Middle East, and Africa (Degraded performance) Mindbody Web Software - North, Central, and South America (Degraded performance) Mindbody Web Software - Asia Pacific (Degraded performance)
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resolved Mar 03, 2026, 08:54 PM UTC
Status: Resolved Our engineering teams have successfully implemented a fix and the class sign in sheet in now fixed. Thank you for your patience while we worked to restore services. Affected components Mindbody Web Software - Europe, Middle East, and Africa (Operational) Mindbody Web Software - North, Central, and South America (Operational) Mindbody Web Software - Asia Pacific (Operational)
Read the full incident report →
- Detected by Pingoru
- Mar 01, 2026, 06:45 PM UTC
- Resolved
- Mar 01, 2026, 06:45 PM UTC
- Duration
- —
Affected: Mindbody Payment Processing
Timeline · 2 updates
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investigating Mar 01, 2026, 04:42 PM UTC
Status: Investigating We are currently investigating an issue affecting SEPA transactions for a subset of customers. Some SEPA payments are not being processed as expected. Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible. We understand the importance of timely payment processing and apologize for the inconvenience this may cause. We will provide further updates as soon as more information becomes available. Affected components Mindbody Payment Processing (Degraded performance)
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resolved Mar 01, 2026, 06:45 PM UTC
Status: Resolved Resolved - SEPA Transaction Processing The issue affecting SEPA transactions has been resolved. The disruption was caused by an incident with our third-party payment provider, Stripe, which has now been fully addressed. Payment processing has returned to normal. Impacted Autopays will automatically reattempt within 24h. If you prefer not to wait, you may manually rerun the affected transactions directly from the Autopay Detail Report. We apologize for the inconvenience and appreciate your patience while this issue was being resolved. Affected components Mindbody Payment Processing (Operational)
Read the full incident report →
- Detected by Pingoru
- Feb 06, 2026, 05:51 PM UTC
- Resolved
- Feb 06, 2026, 05:51 PM UTC
- Duration
- —
Affected: Booker Payment ProcessingMindbody Payment Processing
Timeline · 3 updates
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monitoring Jan 29, 2026, 10:02 PM UTC
Status: Monitoring We've identified a 3rd party upstream payment processor experiencing an issue. Mindbody customers in the EUR region using Mindbody Payments may experience an "Invalid account number" or "Invalid credentials" decline code when attempting to process Visa or MasterCard credit cards. We will provide updates as received to this issue. In the meantime, if you experience an invalid decline, please reattempt to process or wait until the issue has been resolved. Affected components Booker Payment Processing (Degraded performance) Mindbody Payment Processing (Degraded performance)
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monitoring Feb 03, 2026, 11:20 PM UTC
Status: Monitoring The 3rd party upstream payment processor has identified the cause of increased Visa and MasterCard declines for Mindbody Payments customers and working to resolve the issue. Mindbody customers in the EUR region using Mindbody Payments may experience an "Invalid account number" or "Invalid credentials" decline code when attempting to process Visa or MasterCard credit cards. We will continue to provide updates as received to this issue. In the meantime, if you experience an invalid decline, please reach out to your card issuer or wait until the issue has been resolved. Affected components Mindbody Payment Processing (Degraded performance) Booker Payment Processing (Degraded performance)
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resolved Feb 06, 2026, 05:51 PM UTC
Status: Resolved The 3rd party upstream payment processor has resolved the issue resulting in a portion of Mindbody customers in the EUR region using Mindbody Payments to experience an "Invalid account number" or "Invalid credentials" decline code when attempting to process Visa or MasterCard credit cards. Affected components Booker Payment Processing (Operational) Mindbody Payment Processing (Operational)
Read the full incident report →
- Detected by Pingoru
- Jan 15, 2026, 06:46 PM UTC
- Resolved
- Jan 16, 2026, 01:36 AM UTC
- Duration
- 6h 50m
Read the full incident report →
