MINDBODY experienced a minor incident on September 8, 2026 affecting Mindbody Payment Processing, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 01, 2026, 08:37 PM UTC
Status: Monitoring We have identified an issue with a third-party upstream provider impacting Mindbody Payments. A subset of customers using the Mindbody Payments processor in the European Union may experience increased failures for SEPA Direct Debit payments with the error code "bank_account_restricted". If you receive a failed SEPA payment for a customer who succeeded previously, you may try to reprocess the payment. We will provide an update as more information becomes available. Thank you for your patience. Affected components Mindbody Payment Processing (Degraded performance)
- monitoring Sep 02, 2026, 08:42 PM UTC
Status: Monitoring We are continuing to monitor the issue with SEPA Direct Debit payment failures. There has been a decrease in the frequency of the payment failures, but the processor will continue to work with their banking partner to ensure that the problem is resolved. Thank you for your patience. We will provide an update as more information becomes available. Affected components Mindbody Payment Processing (Degraded performance)
- resolved Sep 08, 2026, 11:07 PM UTC
Status: Resolved We have confirmed with the Mindbody Payments processor that the frequency of SEPA payment failures has continued to decrease. Users who have received a failed SEPA payment with the error code "bank_account_restricted" for a customer who succeeded previously may try to reprocess the payment. Thank you for your patience. Affected components Mindbody Payment Processing (Operational)