MINDBODY experienced a minor incident on July 9, 2026 affecting Booker Payment Processing, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2026, 05:23 PM UTC
Status: Investigating Engineers are currently investigating an issue impacting Booker Payment processing. At this time, merchant payments are failing for Worldpay/Mercury/Sublyme customers and returning errors even when the processor says authorization succeeded. We will provide the next update at 11:30AM PT or as additional information becomes available. Affected components Booker Payment Processing (Degraded performance)
- investigating Jul 08, 2026, 07:20 PM UTC
Status: Investigating Our engineering teams are continuing to investigate. Thank you for your patience while we work to restore services. Our next update will be at 1:00PM PT. Affected components Booker Payment Processing (Degraded performance)
- investigating Jul 08, 2026, 09:43 PM UTC
Status: Investigating Our engineering teams continue to investigate. Thank you for your patience while we work to restore services. The next update will be provided at 4:00PM PT, or as additional information becomes available. Affected components Booker Payment Processing (Degraded performance)
- monitoring Jul 08, 2026, 10:45 PM UTC
Status: Monitoring Our engineering team has identified and mitigated the cause of card failures, restoring card data for autopay and membership payment records that were impacted. The team will continue to monitor to ensure stability. Thank you for your patience as we worked to resolve this issue. Affected components Booker Payment Processing (Degraded performance)
- resolved Jul 09, 2026, 09:58 PM UTC
Status: Resolved The incident has been resolved by our engineering team. Affected components Booker Payment Processing (Operational)