MINDBODY experienced a minor incident on October 5, 2026 affecting Mindbody App and Mindbody Branded App and 1 more component, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 05, 2026, 11:02 AM UTC
Status: Identified We have identified an issue currently affecting Branded Web. The Branded Web Manager is currently inaccessible, and customers may also be unable to complete checkouts for Branded Web carts. Our teams are actively working to resolve the issue. We will provide further updates as more information becomes available. Affected components Mindbody Branded Web (Partial outage)
- monitoring Oct 05, 2026, 11:42 AM UTC
Status: Monitoring Checkout services across the Branded App, Mindbody App, and Branded Web are recovering, and the Branded Web Manager is now accessible. We are expecting a full recovery soon and will continue to monitor the situation closely. Affected components Mindbody Branded Web (Degraded performance) Mindbody Branded App (Degraded performance) Mindbody App (Degraded performance)
- resolved Oct 05, 2026, 12:16 PM UTC
Status: Resolved Resolved – Branded Web and App Services The issues affecting checkout functionality across the Branded App, Mindbody App, and Branded Web have been resolved. The Branded Web Manager is also accessible again, and all affected services are operating normally. Affected components Mindbody App (Operational) Mindbody Branded Web (Operational) Mindbody Branded App (Operational)