Resolved after 5 hours 52 minutes, affecting United States Grid and United States B Grid and 1 more, on August 24, 2026.
We have implemented mitigation steps to address authentication issues for external Secure Messaging users. We are no longer seeing errors and services are operating normally across grids. Our Engineering team will continue to closely monitor availability and performance to ensure ongoing stability.
Affected components
Update timeline
- investigating Aug 24, 2026, 06:25 PM UTC
We are aware that some customers may be having their external users experience login issues with Secure Messaging. We are currently investigating and will post updates here as they become available.
- investigating Aug 24, 2026, 08:17 PM UTC
We are continuing to actively investigate login issues affecting some customers' external users with Secure Messaging. Our teams remain fully engaged in troubleshooting to identify the root cause, and we will post updates here as they become available.
- identified Aug 24, 2026, 10:55 PM UTC
We have implemented mitigation steps to address authentication issues for external Secure Messaging users. We are seeing improvements across grids and are continuing to test and apply mitigations to the authentication service. We will provide further updates as they become available.
- monitoring Aug 24, 2026, 11:01 PM UTC
We have implemented mitigation steps to address authentication issues for external Secure Messaging users. We are no longer seeing errors and services are operating normally across grids. Our Engineering team will continue to closely monitor availability and performance to ensure ongoing stability.
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